We want you to feel confident shopping with us, and we’re here to help ensure you find products you love. Below is the adapted Returns and Exchanges Policy for Clover by Clove products purchased through shiftinggaia.com.
Shade Exchanges — Color Match Guarantee
If you need a different shade, our team will support a one-time exchange within the same product line. Exchanges for a completely different product are not available through Shifting Gaia.
How to request an exchange:
Email hello@shiftinggaia.com before sending anything back. Items returned without prior communication may not be accepted.
Returns — Money Back Guarantee
You may return unused or gently used items within 28 days of purchase for a refund to your original payment method. A $5 handling fee applies to each return. Refunds typically take up to 10 business days to process once completed.
How to request a return:
Contact hello@shiftinggaia.com. Once your return is approved, you’ll receive instructions on how to send back your item.
Please note:
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Returns received without prior communication may not be honored.
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Some promotional items, gifts with purchase, limited edition items, bundles, and samples may not qualify for standard returns or exchanges.
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For bundles, individual items may be returned, but the refund will reflect the discounted bundle price, minus the $5 handling fee.
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Shipping fees, shipping insurance, international taxes and duties, and carbon offset contributions are not refundable.
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We reserve the right to modify or make exceptions to these policies if necessary.
Damaged Shipments
If your item arrives damaged, we may request photos before sending a replacement.
If you purchased shipping insurance through Route at checkout, you can file a claim directly with them.
Lost or Missing Shipments
Packages may be marked as delivered before they arrive or may be mis-delivered. We recommend waiting a couple of days and checking with neighbors.
Once an order has shipped, delivery issues must be handled with the carrier directly.
If Route shipping insurance was purchased, claims can be filed with them for lost, damaged, or broken items.
We reserve the right to adjust our policies at any time if they are being misused.
