Return & Exchange Policy
At Shifting Gaia™, we prioritize conscious consumption and mindful exchanges as part of our commitment to reducing waste. We encourage you to take extra care when making your purchases by thoroughly reviewing product descriptions, customer feedback, and brand policies before placing your order.
We understand that issues can sometimes arise. If your product arrives damaged, defective, or you experience another issue with your order, we’re here to help. Simply complete our Return or Refund Form to share the details of your concern, and our team will review your request on a case-by-case basis.
Below, you’ll find key information about how our exchange process works.
How to Request an Exchange:
1- Fill Out the Exchange Request Form. Start by completing our Return or Refund Form to provide the necessary details. We will respond within 3 business days with further instructions.
2- Follow Brand-Specific Exchange Policies. As we work with several eco-conscious brands, each may have its own return and exchange policy. After we receive your request, we’ll direct you through the next steps based on the brand that fulfilled your order. You can find each brand’s exchange policy on our website:
- Ananday Return & Exchange Policy
- Axiology Return Policy
- Brunnaco Return & Exchange Policy
- Captain Blakenship Return & Exchange Policy
- Common Good Return & Exchange Policy
- Dew Mighty Return & Exchange Policy
- Dip Return & Exchange Policy
- Ettitude Exchange Policy
- Everviolet Return & Exchange Policy
- Fifi Champu Return & Exchange Policy
- Greenllama Refund policy
- Gudlifeco Return & Exchange Policy
- HiBar Return & Exchange Policy
- Honeybee Hippie Refund Policy
- Idun Minerals Refund policy
- Jackfir Return & Exchange Policy
- Lifelong deo Refund policy
- Little Hands Hawaii Return & Exchange Policy
- Nomadix Return & Exchange Policy
- No Tox Life Refund & Exchange Policy
- Oasiis Refund Policy
- Paneros Clothing Return & Exchange Policy
- Panty Promise Return & Exchange Policy
- Paper Cosmetics Exchange Policy
- Puracy Return & Exchange Policy
- Reistor Return & Exchange Policy
- River Organics Return & Exchange Policy
- Saalt Return & Exchange Policy
- Tampon Tribe Exchange Policy
- The Period Company Return & Exchange Policy
- Tidalove Return & Exchange Policy
- To Be Hawai'i Return & Exchange Policy
- Under Luna Return & Exchange Policy
- ZeroWasteStore Return & Exchange Policy
Please note that exchange eligibility depends on the brand’s specific criteria. We recommend reviewing each brand's policy for full details.
Important Information:
Return Shipping Costs
In most cases, customers are responsible for return shipping costs. Refer to the brand’s policy for more information about return shipping.
Non-Returnable Items
Due to hygienic reasons or brand-specific guidelines, certain products are not eligible for return. These include:
-
Personal care items, skincare, PPE (e.g., face coverings), and underwear, which are final sale and not accepted for return due to sanitary reasons.
-
All clearance/sale items are final sale and non-returnable.
Brand-Specific Conditions
Return windows may vary depending on the brand. Some may allow a 30-day return window, while others may have shorter or longer periods. Consult the brand’s exchange policy for more details. Additionally, some items may require approval before being returned, and inspections may apply.
Refunds
Once your return is processed, refunds will be issued to the original form of payment. Please note that it may take 3–5 business days for the refund to appear on your statement, depending on your bank. Original shipping costs are non-refundable unless the item is defective or incorrect.
Conscious Returns & Exchanges:
We ask that you make mindful purchasing decisions to minimize waste and contribute to a sustainable future. By reducing returns and exchanges, we can all work towards an eco-friendlier world. If you have any questions or concerns, feel free to reach out to us at hello@shiftinggaia.com or use our live chat service for assistance. We’re here to help!
