Shifting Gaia™ exchange policy

Issue With Your Order

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us at [email protected] within 8 days of delivery.

Kindly include your order number and clear photos of the issue so we can review it promptly. Once confirmed, we will arrange a replacement or issue a refund as appropriate.

Try Before You Commit

Activist Skincare is an independent brand that formulates artisanal products in small batches with a strong focus on sustainability and waste reduction.

To ensure the products are the right fit for your skin, we highly recommend trying a Trial & Travel Kit or individual samples before purchasing full-size items. Using samples for a few weeks will help you determine compatibility before committing to a larger size.

Return Policy

Due to the brand’s small-batch production process and significant fulfillment costs, returns are limited.

Only unopened, unused, full-size products in their original condition are eligible for return.

To qualify:

• You must contact [email protected] within 8 days of delivery.

• Items must be returned unopened and unused.

• Refunds will be issued minus original shipping costs (both outbound and return shipping fees) and a 15% restocking fee.

• A return shipping label will be provided upon approval.

Please note:

• Opened or used products are not eligible for return.

• Returns for general dissatisfaction, allergic reactions, or products not suiting your skin cannot be accepted.

• We encourage customers to try samples first to avoid unnecessary waste.

Samples & Trial Kits

Samples and Trial Kits are not eligible for return or refund unless they arrive damaged or are missing. If this occurs, please contact [email protected] within 8 days of delivery and we will assist you.

Refill Subscription Orders

Refill Subscription orders cannot be cancelled once processed. You will receive email and text notifications prior to processing, allowing time to modify, skip, reschedule, or cancel your upcoming order.

At Shifting Gaia, we partner with Ambrosia Long-Life Linen to bring you thoughtfully made produce storage bags designed to help reduce food waste. As a marketplace retailer, our return process follows Ambrosia's guidelines.

Our Green-First Approach to Returns

Ambrosia products are designed to support long-term kitchen use. We encourage customers to review the product details carefully and contact us before ordering if they need help choosing the right produce bag.

Return Window

Ambrosia allows returns within 30 days of delivery if you are not satisfied with your purchase. Returned products must be received and checked before the refund is processed.

Exchanges

A standard exchange process is not specified by Ambrosia. If your order arrives damaged, incorrect, or you need help with a product issue, contact [email protected] and we will review the case with you.

Return Shipping

A $7 return label fee is deducted from the refund to cover return shipping. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Once the returned product is received and its condition is confirmed, the approved refund is processed minus the $7 return label fee.

All unworn, unaltered, and unwashed items may be returned within 28 days of the original purchase date.

Items must be returned in their original condition, with original labels and tags attached, in the original packaging, and accompanied by a copy of your packing slip.

Returned items must show no visible signs of wear or use. Jewelry, scarves, hair accessories, beauty products, and edible items are not eligible for return and are considered final sale.

Items that are discounted from their original retail price or marked as final sale at the time of purchase are not eligible for return.

If your item(s) meet the requirements above, please submit a return request using the form below. Once your request is reviewed, you will receive further instructions.

Submit your return request here:
https://shiftinggaia.com/en-us/pages/return-exchange-form

For any questions, please email [email protected].

When submitting your request, please include the following information:

• Order number

• Your name

• Item(s) being returned

• Reason for return

Our customer support team will respond within 48 hours.

Happiness Guarantee

We love our products and think you will too! But if you're not 100% satisfied with your purchase, return or exchange within 28 days, no questions asked.

Returns

We’re happy to accept returns for unused items in their original packaging within 28 days of the arrival date. The original shipping fee will be deducted from the refund. The customer is responsible for return shipping. Returns will be processed within 5 business days of receipt. If 28 days have gone by since the arrival date, unfortunately we cannot offer a refund or exchange. We recommend getting a tracking number and insurance for return items. Ananday is not responsible for the loss of items being returned. How to return: To initiate a return, email [email protected] with your order number, item details, and reason for return.

Refunds

Once your return is received, we will email you to confirm it has been received. Refunds are processed within 5 business days. The credit will automatically be applied to your original method of payment.

Lost or Stolen Packages

We offer shipping protection at checkout. If your order has shipping protection and is lost or damaged, please email [email protected] with your order number to start a claim. By opting out of shipping protection, Ananday is not liable for lost, damaged, or stolen packages during transit. For unprotected orders, we will follow the carrier’s claims policy to either locate your parcel or deem it lost. This process may take 6–8 weeks and is at the discretion of the carrier. If your unprotected order has GPS location or photographic evidence that it has been delivered to your property, is with a neighbor, or at a secure location, Ananday is not responsible for a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund: Check your bank account again. Contact your credit card company, as it may take time before your refund is officially posted. Contact your bank, as there may be processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, email [email protected].

If you don’t love what you ordered, that’s okay. Annmarie Skin Care stands behind every product with a satisfaction-first approach, and we are happy to help you find the right fit.

If a product is not working for you or you are not fully satisfied with your purchase, you may request a return or exchange, and we will work with you to make it right. Refunds are available when applicable.

Please make sure to inspect all bottles and products as soon as they arrive, even if you ordered them as back stock.

Return & Exchange Window

• Returns and exchanges must be requested within 28 days of your delivery date.

• Items must be returned in the original packaging and condition.

• Please include your packing slip inside the return package.

• Items should be returned in the original shipping box or a similar protective box with adequate packing material to prevent damage during transit.

• Only returns sent using a return label provided through Shifting Gaia will be processed. Returns sent to an incorrect address will not be accepted.

Once your return or exchange arrives, please allow up to 5 business days for processing. You will receive a confirmation email once it has been completed.

Original shipping charges are non-refundable.

Issues With Your Order

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include a photo so we can assist you promptly.

Email: [email protected]

How to Start a Return or Exchange

• All U.S. and Canadian orders:
  Submit your return or exchange request through shiftinggaia.com

• All other international orders:
  Please contact [email protected] for assistance

At Shifting Gaia, we partner with Apoterra to bring you eco-conscious skincare crafted with care. Since Apoterra’s policies guide how we process exchanges, please review the details below.

Exchanges for Shipping Issues

If your Apoterra order arrives damaged, defective, or there is another issue with the shipment, contact us at [email protected] with your order number and photos of the issue. We will review your request and guide you through the next steps.

Wrong Address or Lost Package

If your package is lost in transit, please email [email protected] and we’ll assist in resolving the issue with Apoterra.

If an incorrect address was provided during checkout and the package becomes lost or undeliverable, you will be responsible for covering the shipping cost to have the order resent.

International Orders

For international shipments, please note that Apoterra uses USPS First Class International, which does not include full tracking outside the USA and does not offer insurance. Lost international packages cannot be reimbursed.

Customers outside of Canada are responsible for any customs duties, taxes, or import fees.

What countries do you ship to?

Currently, our site only offers USA shipping but we have plenty of great international partners, please find them on our Where to Buy page here.

How long does shipping take?

Shipping and fulfillment takes between 1-5 business days.

Where do you ship from?

Bend, OR U.S.A.

Do you offer returns and exchanges?

Due to the nature of our product we are unable to offer returns or refunds but we are happy to replace any item that is defective or damaged. Please email us at [email protected]

As a small, environmentally conscious beauty brand, we have a no-returns policy for several important reasons:

Product Safety & Hygiene

• Once a product leaves our facility, we cannot guarantee it hasn't been opened or tampered with
• Even unopened products may have been exposed to varying temperatures or conditions
• For customer safety, returned products cannot be resold

Environmental Impact

• Returned products must be disposed of as waste
• This creates unnecessary environmental waste from both the product and packaging
• Additional carbon footprint from return shipping

Sustainability Goals

• We produce in small, carefully planned batches to minimize waste
• Returns would force us to overproduce to account for potential returns
• This goes against our commitment to sustainable manufacturing

Small Business Context

• Unlike large retailers, we can't absorb the costs of destroyed products
• Our small-batch production means every product counts
• We focus on quality control and detailed product descriptions to ensure customer satisfaction from the first purchase

We encourage customers to read our detailed product descriptions, ingredients lists, and usage instructions carefully before purchasing. If you have any questions about product suitability, please reach out to us before making a purchase.

At Shifting Gaia, we partner with Bamboo Switch to offer practical low-waste home, kitchen, and personal care products. As a marketplace retailer, our return process follows Bamboo Switch's guidelines.

Our Green-First Approach to Returns

Bamboo Switch products are selected to support everyday swaps away from single-use plastic. We encourage customers to review product details carefully and contact us before ordering if they need help choosing the right item.

Return Window

Bamboo Switch allows return requests within 30 days of delivery for eligible items. Products must be unused, in their original condition, and returned with the required proof of purchase.

Exchanges

A standard exchange process is not specified by Bamboo Switch. If your order arrives damaged, incorrect, or you need help with a product issue, contact [email protected] and we will review the case with you.

Return Shipping

Return shipping may be the customer's responsibility unless the issue is confirmed as damage, defect, or an incorrect item. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Approved refunds are processed after the returned product is received and inspected. Original shipping charges may not be refundable unless the return is related to a confirmed order issue.

At Shifting Gaia, we work with Bamboozle Home to bring you thoughtfully designed, eco-conscious homeware. As a marketplace partner, our exchange process follows Bamboozle Home’s guidelines outlined below.

Exchanges & Returns

Bamboozle Home allows returns within 12 days of receiving your order. To be eligible, items must be unused and returned in their original manufacturer packaging. Please keep all packaging for at least the first 12 days after your delivery date.

If you need assistance with an exchange due to damage, defect, or another issue, please contact us at [email protected] with your order details and photos so we can guide you through the next steps.

Items Purchased From Dealers or Resellers

Products purchased from unauthorized dealers, resellers, or any seller other than the original marketplace retailer are not eligible for return, refund, or exchange.

Shipping Notes

Orders are fulfilled from Bamboozle Home’s warehouse in North Carolina. Delivery timelines vary depending on region and carrier.

For lost or misdelivered packages, please email [email protected] and we will assist you case-by-case.

At Shifting Gaia, we partner with BeNat to bring you plastic-free, sustainable personal care products. As a marketplace retailer, our return process follows BeNat's guidelines.

Return Window
Returns are accepted within 10 days of delivery. Contact [email protected] as soon as possible to initiate a return. Items sent back without prior approval will not be accepted.

Exchanges
Exchanges are available for defective or damaged items only. Email [email protected] with details of the issue to initiate an exchange request.

Return Shipping
Customer covers return shipping costs. The cost of return shipping will be deducted from your refund.

Refunds
Once your return is received and approved, your refund will be processed to your original payment method within 10 days, minus return shipping costs. If you do not see your refund after the standard processing time, contact [email protected] for assistance.

Return window
Our policy lasts 13 days from the date of purchase. After 13 days, we cannot offer a refund or exchange. If something is wrong with your item, please email [email protected] and we will work with BrunnaCo to find the best solution.

Return eligibility

• Item must be unused, in its original condition, and in the original packaging.

• Pack the item carefully. Items that arrive broken, damaged, squeezed, or used are not eligible for refund.

• Shipping fees are non-refundable.

• The customer is responsible for return shipping and any re-shipping fees.

Where returns ship
All shipments and returns are from and to the BrunnaCo studio address in La Jolla, California.

Non-returnable items

• Custom orders

• All sale items are final sale

Proof of purchase
A receipt or proof of purchase is required for all returns.

Partial refunds
Partial refunds may be granted, if applicable, for:

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned more than 13 days after delivery

Refund process
Once your return is received and inspected, we will email you to confirm approval or rejection. If approved, a refund will be issued to your original payment method. Timing depends on your bank or card issuer. If you do not see the refund after their posted timelines, contact [email protected].

Exchanges

• We replace items only if they are defective or damaged. Email [email protected] within 13 days of purchase to start an exchange for the same item.

• If you would like to exchange for a different item, you are responsible for return and re-shipping fees. Any price difference will be invoiced, plus a $3 handling fee.

Before you buy
Please review each item’s description and product photos carefully before purchasing.

Order processing time
Each bag is handmade. Please allow 3–4 business days for BrunnaCo to make your item. If you need it by a certain date, tell us and we will request expedited processing when possible.

At Shifting Gaia, we partner with Butter Me Up Organics to offer small-batch personal care products made with simple, conscious ingredients. As a marketplace retailer, our return process follows Butter Me Up Organics' guidelines.

Our Green-First Approach to Returns

Because many Butter Me Up Organics products are personal care items, returns are handled carefully and are generally limited to product issues such as damage during shipping. We encourage customers to review product details before ordering.

Return Window

Butter Me Up Organics accepts returns where an item has been damaged during shipping. Standard change-of-mind returns are not specified by the supplier policy.

Exchanges

Butter Me Up Organics replaces items only when they are defective or damaged. If your order arrives damaged, incorrect, or defective, contact [email protected] and we will review the case with you.

Return Shipping

Customers may be responsible for return shipping unless the issue is confirmed as damage or defect. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Approved refunds are processed after the returned item is received and inspected. Gift cards and final-sale items are not eligible for return.

Damaged or compromised items
If your items arrive damaged or otherwise compromised, we will replace your order. You may be asked to return the damaged product or provide clear photos to help us process the claim. Contact [email protected] to get started.

Not happy with your order
If you are unhappy for any other reason, email [email protected] and we will work with Captain Blankenship to make it right and answer any questions.

Order edits and cancellations
We will try to edit or cancel an order on request, but changes are not guaranteed once processing has begun with Captain Blankenship’s fulfillment partner.

Note: If a physical return is required during a verified claim, the return address will be Captain Blankenship’s, not Shifting Gaia’s.

At Shifting Gaia, we partner with Cariuma to offer consciously crafted footwear. As a marketplace retailer, our exchange process follows Cariuma’s guidelines.

Return Window

Cariuma accepts returns within 58 days of receiving your order. Sneakers must be unused, return-ready, and in their original packaging. If you’re trying them on, please keep them indoors and on a clean surface to maintain eligibility.

How to Request an Exchange

If you need to exchange an item due to fit or another issue, email us at [email protected] with your order details. We’ll guide you through the next steps according to Cariuma’s process.

Return Processing Time

Once your return is received by Cariuma, processing may take up to three weeks. We will notify you once the brand approves the return and confirms the next steps.

Please note that refunds issued by the brand exclude original shipping fees, duties, and taxes.

Split Orders

If your order was shipped in multiple packages, we will help coordinate the return accordingly. Email [email protected] so we can assist with the correct instructions.

Non-Returnable Items

Cariuma does not accept returns or exchanges for the following:

• Accessories (including Jason Markk shoe care, shoelaces, insoles, and similar items)

These remain final sale.

We want you to feel confident shopping with us, and we’re here to help ensure you find products you love. Below is the adapted Returns and Exchanges Policy for Clover by Clove products purchased through shiftinggaia.com.

Shade Exchanges — Color Match Guarantee

If you need a different shade, our team will support a one-time exchange within the same product line. Exchanges for a completely different product are not available through Shifting Gaia.

How to request an exchange:
Email [email protected] before sending anything back. Items returned without prior communication may not be accepted.

Returns — Money Back Guarantee

You may return unused or gently used items within 28 days of purchase for a refund to your original payment method. A $5 handling fee applies to each return. Refunds typically take up to 10 business days to process once completed.

How to request a return:
Contact [email protected]. Once your return is approved, you’ll receive instructions on how to send back your item.

Please note:

• Returns received without prior communication may not be honored.

• Some promotional items, gifts with purchase, limited edition items, bundles, and samples may not qualify for standard returns or exchanges.

• For bundles, individual items may be returned, but the refund will reflect the discounted bundle price, minus the $5 handling fee.

• Shipping fees, shipping insurance, international taxes and duties, and carbon offset contributions are not refundable.

• We reserve the right to modify or make exceptions to these policies if necessary.

Damaged Shipments

If your item arrives damaged, we may request photos before sending a replacement.
If you purchased shipping insurance through Route at checkout, you can file a claim directly with them.

Lost or Missing Shipments

Packages may be marked as delivered before they arrive or may be mis-delivered. We recommend waiting a couple of days and checking with neighbors.

Once an order has shipped, delivery issues must be handled with the carrier directly.
If Route shipping insurance was purchased, claims can be filed with them for lost, damaged, or broken items.

We reserve the right to adjust our policies at any time if they are being misused.

We have a 5-day return policy, which means you have 1–5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please contact us at [email protected].

The buyer is responsible for all associated return shipping costs. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchange & Return Policy

We accept returns within 28 days of your purchase. If 28 days have gone by since your order, we unfortunately can’t offer you a refund or exchange. This policy helps us keep pricing fair and ensures products maintain their shelf life.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. Items must also be returned in their original packaging.

Refunds

Once your return is received and inspected, we’ll notify you. If the items are in re-saleable condition, we’ll process your refund and send confirmation. Refunds typically appear in your account within a few days.

Late or Missing Refunds

If you haven’t received your refund after the stated timeframe, please contact us at [email protected].

Sale Items

Sale items are final sale and not eligible for return.

Exchanges

We will gladly exchange a faulty or damaged item. To initiate this, please email us at [email protected]. Please note that we do not cover return shipping for items exchanged for reasons other than damage or defect.

Shipping Returns

To return a product, please contact us at [email protected] and we will provide the correct return address for the brand.

You are responsible for covering shipping costs when returning your item. Original shipping charges are non-refundable.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you experience any issues with the quality of a product, please reach out to us at [email protected] for assistance.

These terms help us keep our prices fair and ensure customers receive only safe, unopened products. Thank you for your understanding!

At Shifting Gaia, we partner with Conscious Clothing to offer slow-fashion pieces made with thoughtful materials and ethical production practices. As a marketplace retailer, our return process follows Conscious Clothing's guidelines.

Our Green-First Approach to Returns

Conscious Clothing's return approach supports intentional purchasing and waste reduction. We encourage customers to review sizing, color, and product details carefully before ordering.

Return Window

Return or exchange requests must be started within 30 days of receiving the order. Items must be unwashed, unworn, and free from signs of wear, pet hair, or similar use. Sale items are final sale.

Exchanges

Eligible items may be exchanged or returned for store credit. If you need help with sizing or product fit, contact [email protected] and we will review the next steps with you.

Return Shipping

Return shipping is not free. If a return label is provided, the label cost is deducted from the issued store credit.

Refunds

Conscious Clothing generally processes eligible returns as exchanges or store credit rather than cash refunds.

Can I return or exchange a gift?
Yes. Gifts purchased through our site may be exchanged or returned as long as they are unworn and in their original packaging. To begin the exchange process, please submit a request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Exchange Policy

We are happy to exchange any unworn product that is still in its original packaging within 28 days of purchase.

• Free return postage is available for US orders

• Return postage is not provided for international orders, including Canada

• Once we receive the returned item, your replacement will be sent out

Exchanges are only accepted for products originally purchased through Shifting Gaia.
Start your exchange request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Holiday Return Policy

Any purchases made during November or December are eligible to be returned or exchanged throughout January.

• Items must be unworn and in their original packaging

• Subscription orders and digital gift cards are not eligible for return or exchange

To begin the return or exchange process, please submit your request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Return Policy

We accept returns of unworn products that are still in their original packaging within 28 days of purchase.

• Free return postage is available for US orders

• Return postage is not provided for international orders, including Canada

• Subscription orders and digital gift cards are not eligible for return

Once your return is received and approved, a refund will be issued to the original payment method.

Returns are only accepted for products originally purchased through Shifting Gaia.
Start your return request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Dew Mighty Return & Exchange Policy

Return Window Unopened products may be returned within 10 days of delivery. Opened or used products are not eligible for return or refund.

Exchanges No standard exchanges offered. If your product arrives defective or damaged, email [email protected] with photos and your lot code and the team will assist you.

Return Shipping Customer is responsible for return shipping costs. Shipping charges, customs fees, and taxes are non-refundable.

Refunds Refunds issued for unopened returns only, minus original shipping costs. Once a product has been opened or used, it is no longer eligible.

Lost or Missing Packages Basic package insurance is included on every order. If your package is lost or arrives with missing items, email [email protected] with your order info and photos where applicable. USPS lost claims require 30 days after the package scan date before filing.

Note: Dew Mighty recommends trying a sample or deluxe trial size before committing to a full-size purchase.

Return & Exchange Policy

At Dip, we stand by the quality of our products and want you to feel confident in your purchase.

Return Window
We offer returns within 28 days of delivery. To be eligible, your item must be unused, unopened, and in its original packaging. Returns are not accepted for gift cards, the Dip Shampoo Triplet, or subscription purchases.

How to Start a Return
To request a return, please email us at [email protected]. If your return is approved, you will receive a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Exchanges
If you need a different item, size, or style, the quickest way is to request a return and place a new order once your return is accepted.

Damages or Incorrect Items
Please inspect your order upon delivery and contact us immediately at [email protected] if your item is defective, damaged, or incorrect. Photos are very helpful in resolving these cases quickly.

Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be processed back to your original payment method. Please note that it may take time for your bank or credit card company to post the refund.

Non-Returnable Items

• Gift cards

• Dip Shampoo Triplet

• Subscription purchases

Important Notes

• Purchases must be made through shiftinggaia.com. We cannot process returns for items purchased from third-party vendors.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

What is your return policy?

60-Night Sleep Trial:

Your initial purchase of any regularly priced bedding is covered by our 60-Night Sleep Trial, giving you the opportunity for complimentary returns or exchanges. We encourage you to use and launder your bedding as you normally would for a full 60 nights. Should you find yourself less than completely satisfied, you may return the item for a full refund. Email us at [email protected]

Standard Returns and Exchanges:

Items not included within the 60-Night Sleep Trial are eligible for exchange or return for store credit or refund, provided they are unused and unwashed, within 30 days of the delivery date. Please note that shipping fees are non-refundable, and returns for refunds are subject to a $10 processing fee, which will be deducted from the refund amount. Returns initiated between 30 and 60 days from the delivery date will be processed for store credit only.

Final Sale Items:

The cost of return shipping is initially covered by you. However, we balance the scales by refunding these costs along with your purchase amount once your return is processed.

We are happy to accept returns within 28 days of your order date. All garments must be returned in their original packaging with original tags and sanitary liners intact. Merchandise that appears to be worn and/or washed, has perfume or other odors present, or is not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. For sanitary reasons, face masks are not eligible for returns.

How to Make a Return

To initiate a return, email [email protected] with your order number, item details, and reason for return.

Exchanges

To exchange an item for a different size, color, or style, return your item in its original packaging and indicate “store credit” in your return request email. Once received, we’ll issue you a gift card in the amount of your item, which you can use anywhere on shiftinggaia.com. Shifting Gaia gift cards never expire.

Refunds

We process all returns within 7–10 business days of receiving the item. Once your refund has been initiated, you will receive a confirmation email letting you know that your original form of payment has been credited. Refunds can only be issued to the payment method used for the original purchase. It can take up to 10 business days for funds to appear back on your credit card.

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that a product arrives damaged, you will need to contact us within 48 hours of receiving your order and let us know what the issue is. Send us an email to [email protected] and include pictures of the damage and a screenshot of your order confirmation email. Once we receive your message, we will respond and make it right with a replacement of your items. If a replacement item (Limited Items, Collections, etc.) is not available, we will refund the full purchase price. Making sure you love our products and have a great customer experience is our priority! Please send us your feedback and let us know how we can improve.

At Shifting Gaia, we partner with Freedom Deodorant to provide clean, effective personal care products. As a marketplace retailer, our exchange process follows Freedom’s guidelines.

Returns & Exchanges

Freedom Deodorant accepts returns within 28 days from the date you received your item. To qualify, products must be unused, in their original condition, and returned with the original packaging.

If you need assistance with an exchange, please email [email protected] with your order number and product details so we can guide you through next steps.

Damaged or Defective Products

Freedom offers replacements for defective items, excluding their “Oops!” products. You have 12 days from the date of delivery to report any defects.

Please send your photos and details to [email protected] so we can coordinate the replacement process.

Non-Refundable Items

Freedom Deodorant does not accept returns or exchanges for:

• “Oops!” products

• 1/2 gallon hand sanitizers

International Orders

International delivery timelines can take up to a month depending on customs and carrier service. International shipping fees are non-refundable unless the selected service includes insurance.

Once a package is processed by the carrier, transit times are outside of Freedom’s control.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping.

At Shifting Gaia, we partner with Friendsheep to bring you eco-friendly home essentials. As a marketplace retailer, our exchange process follows Friendsheep’s guidelines.

Return Window

Friendsheep accepts returns within 28 days of receiving your order.
For multi-packs, all items included in the pack must be returned together to remain eligible.

Items must be unused, in original condition, and returned with proof of purchase.

If you purchased a Friendsheep product through any other retailer, their return policy applies.

How to Request an Exchange

For damaged, defective, or incorrect items, email us at [email protected] with your order number and photos, and we will guide you through the next steps in accordance with Friendsheep’s return guidelines.

Refund Processing

Once Friendsheep receives and inspects your return, we will notify you regarding approval or rejection.
If approved, the refund will be processed to your original payment method within 7 business days.

Return Shipping

Customers are responsible for covering return shipping costs. These costs are non-refundable.

At Shifting Gaia, we partner with FuzeBody to offer personal care products made with naturally focused ingredients. As a marketplace retailer, our return process follows FuzeBody's guidelines.

Our Green-First Approach to Returns

Because FuzeBody products are personal care items, returns are reviewed carefully. We encourage customers to review product details before ordering and contact us with questions before purchase.

Return Window

FuzeBody does not publish a standard change-of-mind return window. Product issues are reviewed case by case.

Exchanges

If your order arrives damaged, defective, or incorrect, contact [email protected] with photos or video of the issue. We will review the case and coordinate next steps where applicable.

Return Shipping

Return shipping terms are handled case by case based on the issue. Please contact Shifting Gaia before sending anything back.

Refunds

Refunds are not guaranteed for standard returns. Approved resolutions may include a replacement or another remedy depending on the issue.

If you’re not satisfied with your Green Goo purchase, you can return it within 30 days of delivery for a refund of the product price. Shipping costs are not refunded unless the item was damaged or sent incorrectly.

Please postmark returned items within 30 days of your packing slip and use a trackable shipping method. Once received, refunds may take up to 45 days to process.

If your order arrives damaged, defective, or incorrect, contact us at [email protected] with your order number and photos of the issue. We’ll work with you to arrange a replacement or refund as appropriate.

Don’t like it, get your money back!

Simple Return Policy

Enjoy hassle-free returns within 90 days of your purchase with Green Llama. Refill items? Keep them on us—no need to return but let us know that you are not happy with them and want a refund!

Ensure all non-refill items are returned in their original condition and packaging. Remember, the inclusion of your receipt or proof of purchase is essential.

Refunds Made Easy

Upon receipt, we will inspect your returned item and notify you of the refund status. Approved returns will see a refund to your original payment method, including any initial shipping costs, typically within a few days depending on your bank.

Shipping Info

The cost of return shipping is initially covered by you. However, we balance the scales by refunding these costs along with your purchase amount once your return is processed.

Your Green Return Pathway

1. 90-Day Green Grace Period: Within 90 days? Great, let’s proceed. Beyond 90 days, unfortunately, we cannot accept returns.
2. Identify Your Return: Refill item? No return necessary, but we’re open to discussing a refund. Other items? Pack them ecofriendly for return.
3. Eco-Friendly Packing: Return items in their original packaging with a receipt or proof of purchase included.
4. Initiate the Return: Cover the initial shipping, and we’ll refund this cost with your purchase amount post-inspection.

🌱 Navigating Green Returns with Green Llama

At Green Llama, we’re dedicated to a transparent and honest return process, aiming to foster a community focused on learning and making informed eco-decisions. Returns offer us a chance to refine our sustainability journey, ensuring our products align with the eco-conscious lifestyle of our community.

Your feedback is invaluable to us, helping Green Llama grow greener every day. We’re here to support your ecojourney with laughter, learning, and a deep commitment to positive change.

Let’s progress towards a more sustainable world together, embracing the journey with joy and purpose. 🌍💚🧴

We do not accept returned product at this time.

Returns are accepted up to 28 days from purchase. Returns cannot be accepted after 28 days from the date of purchase. To be eligible for a return, the item must be returned along with the original packaging. Gift cards are not eligible for return. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 business days. If you haven’t received your refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]. We only replace items if they are defective or damaged.

At Shifting Gaia, we partner with Honeybee Hippie to bring you natural, handcrafted personal care products. As a marketplace retailer, our return process follows Honeybee Hippie's guidelines.

Return Window
Returns are accepted within 30 days of delivery. Items must be unused and in their original packaging with proof of purchase or order number. Sale items, gift cards, custom orders, and opened or used products are not eligible for return.

Exchanges
No direct exchanges offered. Return the item and place a new order once the return is accepted. Email [email protected] to initiate a return.

Non-Returnable Items

• Opened or used products
• Custom or personalized items
• Sale items
• Gift cards
• Items returned more than 30 days after delivery

Return Shipping
Customer covers return shipping costs. A return label is only provided for faulty items. Return address will be disclosed upon approval of your return request. Items sent back without prior approval will not be accepted. Contact [email protected] to initiate a return.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, contact [email protected] for assistance.

Damaged, Defective, or Incorrect Orders
Please inspect your order upon receipt and contact [email protected] immediately if your item arrives damaged, defective, or incorrect. Please note that natural separation and slight variations in consistency and color are normal characteristics of Honeybee Hippie's natural products and are not considered defects.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at [email protected]. Please state the reason for returning the goods, order number, and contact details (full name, address, e-mail, and phone number).

If your return is accepted, you will need to create a shipping label and we will send instructions on how and where to send the package to. Items sent back to us without first requesting a return will not be accepted. If your return is not accepted, you will be informed about this via e-mail. Please note it may take up to 10 business days until your money is refunded to your bank account.

You can always contact us for any return or refund questions at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Restrictions – Dangerous Goods

Some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g., nail polish, dry shampoo, and brush cleaner.

How to Return Dangerous Goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refund Policy

Jackfir offers a 28-day return policy for skincare products. This means you have 28 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How to Start a Return
To initiate a return, please email us at [email protected]. Our team will guide you through the process.

Damages and Issues
Please inspect your order upon receipt. If you find the item defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items
Once the product is opened (the orifice seal is broken), we cannot accept your return. We also cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at [email protected].

At Shifting Gaia, we honor Joplins' guidelines while streamlining the process for you.

You may request an exchange or full refund for any Joplins product purchased through shiftinggaia.com. To do so, please contact us at [email protected]within 60 calendar days from the date you received your order.

Before we begin the exchange or return process, please email us at [email protected] with your order details and the reason for your request. Once received, we will review your case and guide you through the next steps in accordance with Joplins' brand policy.

Please note that Joplins is responsible for the product until it is delivered to you. Any damage or malfunction that occurs after delivery is the responsibility of the customer or the individual who received the item.

We want you to love the products you choose. If that’s not the case, eligible Juniper Ridge products purchased from shiftinggaia.com may be returned for a full refund within 28 days of receiving your order.

To start a return, please contact us at [email protected] with your order number, the item you would like to return, the reason for the return, and any helpful details.

Once the Juniper Ridge return has been received and processed by the brand, your refund will be issued to your original method of payment. Please allow up to 28 days for the brand to complete the inspection and approval process on their end. Shipping charges are refunded only if the return is the result of an error by the brand.

Please note that we are only able to process returns for Juniper Ridge products purchased through shiftinggaia.com. If you purchased an item from one of the brand’s retail partners, please contact that retailer directly for assistance.

At Shifting Gaia, we partner with Kaylaan to offer low-waste oral care products designed for everyday sustainable routines. As a marketplace retailer, our return process follows Kaylaan's guidelines.

Our Green-First Approach to Returns

Kaylaan products are designed to reduce single-use packaging and support lower-waste personal care. We encourage customers to review product details carefully before ordering.

Return Window

Refund requests must be submitted within 30 business days after delivery. Returns must be authorized before anything is sent back.

Exchanges

A standard exchange process is not specified by Kaylaan. If your order arrives damaged, incorrect, or you need help with a product issue, contact [email protected] and we will review the case with you.

Return Shipping

Kaylaan's policy states that return shipping costs are the brand's responsibility for approved returns. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Approved refunds are processed after the return is authorized and reviewed. Custom and sale items may not be eligible.

If your Klean Kanteen order arrives damaged, defective, or you receive the wrong item, please contact us at [email protected] within 8 days of delivery. Include your order number and photos of the issue so we can review it.

Once confirmed, we will arrange a replacement or issue a refund as appropriate.

For hygiene and safety reasons, opened or used items are generally not eligible for return. Customers are responsible for return shipping unless the return is due to an error on our part.

We are happy to accept returns for full-price Lacson Ravello merchandise purchased through shiftinggaia.com. You have 12 days from the date you receive your order to initiate a return.

To be eligible, items must be in their original condition: unworn, unwashed, unused, unaltered, and in a salable state, with all tags intact and in original packaging. Proof of purchase is required. The brand reserves the right to determine whether items meet these standards. Items that are worn, washed, used, altered, soiled, marked, or carrying strong odors cannot be returned and will be sent back without a refund.

To start a return, please contact us at [email protected] with your order number, the item you’d like to return, and your reason for returning. Returns must be pre-authorized before being sent back. Items returned without authorization will not be accepted.

Once your return is approved by the brand, we will provide the return instructions. A shipping and restocking fee may apply and will be deducted from your refund.

Returned items must arrive to Lacson Ravello within 30 days of the original purchase date.

Each customer is limited to two return transactions within a 30-day period for Lacson Ravello products.

For any questions, you can reach us at [email protected].

Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can resolve the issue with the brand.

Exceptions and Non-Returnable Items
The following Lacson Ravello items cannot be returned:

• Sale items

• Flash sale items

• BOGO items

• Black Friday event items

• Gift cards

• Mystery boxes

• Masks

• Fundraising tees

• Custom orders

• Any item marked as final sale

Orders shipped to Puerto Rico, U.S. territories, or international destinations are considered final sale.

Shipping and handling fees are non-refundable.

Exchanges
If you’d like a different item, please follow the return process. Once the return is accepted, you may place a new order for the item you want.

Refunds
After the brand receives and inspects your return, we’ll notify you of approval. Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.

Price Adjustments
One-time price adjustments for full-price items may be honored if requested within 7 days of purchase. Since Shifting Gaia does not process store credit or gift card adjustments, only refunds to the original payment method may apply when eligible.

Third-Party Purchases
If you purchased Lacson Ravello products from another retailer, their return policy applies. Please contact the retailer directly, as we cannot process returns for items not purchased on shiftinggaia.com.

International Orders
International orders are final sale.

Late Returns
Items received after 30 days from the original purchase date are not eligible for a refund.

Holiday Gift Returns
Gift orders placed between December 1 and December 24 may be eligible for an extended exchange period. If a return is initiated after the standard 12-day window, please contact us by January 8. Items must be unworn and in original packaging.

Here at Little Hands Hawaii, we hope you are super stoked on your order. However, if you are not completely satisfied, we offer returns for a full refund or exchanges within 12 days of receiving your order. Please note that the full refund amount will not include any additional expedited shipping charges chosen at checkout. How to start a return or exchange: Email [email protected] with your order number and details.

At Shifting Gaia, we partner with Love of Earth Co. to offer reusable and lower-waste home and lifestyle products. As a marketplace retailer, our return process follows Love of Earth Co.'s guidelines.

Our Green-First Approach to Returns

Love of Earth Co. products are selected to support practical, lower-waste swaps. We encourage customers to review product details carefully before ordering.

Return Window

Eligible returns must be requested within 15 days of delivery. Returned items must not be used, damaged, or tampered with.

Exchanges

A standard exchange process is not specified by Love of Earth Co. If your order arrives damaged, incorrect, or you need help with a product issue, contact [email protected] and we will review the case with you.

Return Shipping

Customers are responsible for return shipping unless otherwise confirmed. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Approved refunds are processed after the returned product is received and inspected.

At Shifting Gaia, we partner with Lunchskins to bring you eco-friendly food storage solutions. As a marketplace retailer, our return process follows Lunchskins' guidelines.

Return Window
Returns are accepted within 30 days of purchase for items bought through shiftinggaia.com. Items must be in their original, unused condition.

Exchanges
We do not offer direct exchanges. If your order arrives damaged or defective, please email [email protected] immediately with your order number and photos of the issue, and we will work with Lunchskins to make it right.

Return Shipping
Customers are responsible for return shipping costs. To initiate a return, email [email protected] within 30 days of purchase with your order number and reason for return. You will receive return authorization and instructions once your request is reviewed.

Refunds
Refunds are processed within 7 business days of receiving your return. Original shipping charges are non-refundable unless the item arrived damaged or was incorrectly shipped.

At Shifting Gaia, we partner with MamaSuds to offer home and laundry products made for lower-tox everyday cleaning. As a marketplace retailer, our return process follows MamaSuds' guidelines.

Our Green-First Approach to Returns

MamaSuds products are selected to support cleaner home routines and reduce unnecessary product waste. We encourage customers to review product details before ordering.

Return Window

Eligible returns must be unused, in original packaging, and authorized before being sent back. Opened personal care items, custom items, sale items, and gift cards are not returnable.

Exchanges

MamaSuds does not process traditional exchanges. If you need a different item, the return must be completed first and a new order can be placed separately.

Return Shipping

Customers are responsible for return shipping. Unauthorized returns are not accepted.

Refunds

Approved refunds are processed after the returned item is received and inspected. A cancellation or processing fee may apply where specified by the supplier policy.

At Shifting Gaia, we partner with Midori Bikinis to bring you sustainable swimwear. As a marketplace retailer, our return process follows Midori Bikinis' guidelines.

Return Window
Returns are accepted within 30 days of delivery. Items must be unworn, unused, with tags, and in their original packaging with proof of purchase. Final sale items and gift cards are not eligible for return.

Exchanges
No direct exchanges. Return the item and place a new order once the return is accepted. Email [email protected] to initiate a return.

Return Shipping
A return shipping label will be provided upon approval. Items sent back without prior approval will not be accepted. Contact [email protected] to get started.

Refunds
Processed to your original payment method once the return is received and approved. Bank processing times may vary.

At Shifting Gaia, we partner with Malibu Apothecary to bring you clean, luxury fragrances. As a marketplace retailer, our return process follows Malibu Apothecary's guidelines.

Return Window
Returns are accepted within 15 days of purchase. Items must be unused and in their original packaging with proof of purchase. Sale items and gift cards are not eligible for return.

Exchanges
Exchanges are available for defective or damaged items only. Email [email protected] to initiate. A $9.50 return shipping fee applies and is the responsibility of the customer.

Return Shipping
Customer covers return shipping costs. Ship returns to: Malibu Apothecary, 2012 Farrington, Dallas, TX 75207. Tracking or shipping insurance is recommended for orders over $75.

Refunds
Processed to your original payment method once the return is received and approved. Partial refunds may apply for items not in original condition. Sale items are not eligible for refund.

We cannot accept international returns (outside the U.S.). We apologize for the inconvenience. We do not currently offer exchanges. For gift returns, please view our Gift Return policy. If your item(s) arrived damaged, or if your order never arrived, please contact us at [email protected] within 8 days of the delivery or expected delivery date. Be sure to use the same email address used to place the order so we can assist you more quickly. We want you to love your Nomadix gear—but if you’re not entirely happy with your purchase, you may return an item purchased on shiftinggaia.com as long as it meets the following criteria:

Eligibility

Returns must be initiated within 28 days of delivery. For holiday purchases & returns, please read our Holiday Shipping & Return policy. For hygienic purposes, items must be unused, unwashed, and in original condition, free of odors, pet hair, or other signs of wear. Items must be returned in the original packaging (i.e., cardboard sleeves and tags). See “Important: Original Packaging Required” below. Sale items (excluding bundle packs), gift cards, and gift-with-purchase promotions are final sale and cannot be returned or exchanged. We can only accept returns for items purchased directly on shiftinggaia.com.

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags. Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

A flat fee of $12 per return label used will be deducted from your refund to cover the cost of return shipping and restocking. Original shipping fees are non-refundable. Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.

How To Return

To initiate a return, simply email us at [email protected] with your order number and the item(s) you wish to return.

Returns & Exchanges

This returns policy applies to orders placed on shiftinggaia.com only. Free returns or exchanges within 58 days for USA e-commerce orders We offer free returns or exchanges within 58 days for USA e-commerce orders.* *Excludes final sale items and gift cards. We reserve the right to limit excessive or fraudulent returns, and we reserve the right to deny returns for any reason as permitted by law. Canada orders are final sale and cannot be returned. International orders cannot be returned. Wholesale orders are final sale and cannot be returned. Shipping costs are refunded on a pro-rated basis for partial returns.

How to Return or Exchange

Contact us at [email protected] to request a return or exchange. Our team will review your request and send you a return shipping label. Pack the item(s) carefully and attach the return shipping label to the box. Allow several days for transit and additional time for receiving and inspection. Once approved, your refund will be processed. Please allow several days for your bank to complete processing on their end.

Damaged in Transit?

If your package or item was damaged during shipping, please initiate a return as above and email [email protected] with photo evidence of the damaged packaging and item(s).

Allergic Reaction to a Product?

If you experience a reaction, discontinue use immediately and contact us at [email protected] . Please provide details so we can assist you.

Other Issues with Your Order or Product?

If you encounter any other problems with your order, please contact us at [email protected] with documentation or details so we can help.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship the item back to us. (We do not offer return labels the product is faulty).

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase or your order number.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent back to an address disclosed after return is started.

We want you to be happy and will try and work with you regarding your product return. You can always contact us for any return question to [email protected].

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

DISCLAIMER: Natural separation in our products is normal. Slight variations in consistency and color are also normal and likely to occur.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and opened and used goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

At Shifting Gaia, we partner with Orchid & Ash to bring you thoughtfully designed products. As a marketplace retailer, our return process follows Orchid & Ash's guidelines.

Return Window
Returns are accepted within 14 days of the shipment date. Items must be unused, with tags, and in their original packaging.

Exchanges
No standard exchange policy. Exchanges are handled case-by-case — email [email protected] with your order number to request.

Return Shipping
A return label will be provided, but the cost is deducted from your refund. Customer is responsible for original shipping costs.

Refunds
Processed after the return is received and inspected. Special cases are handled individually. Contact [email protected] for assistance.

Please read carefully, as we cannot make exceptions to our return policy. Returns that do not meet the criteria below will not be accepted and will be sent back to you.

Eligibility for Returns and Exchanges

Return Within 12 Days
Items must be returned within 12 days of receiving your order.

Unworn, Unwashed, and Unaltered
Items must be in their original, unused condition. If not, we cannot accept the return.

Free from Pet Hair and Odors
Items must be free of pet hair, odors, stains, or any damage. If not, we cannot accept the return.

Original Tags
Items must include any original tags (if applicable) and your order number.
Please also indicate the reason for your return, as missing information may delay processing.

To initiate a return, please email [email protected] with your order number.

Exchanges

If you would like to exchange an item, it must meet all return conditions listed above.
If the requested replacement item is unavailable, we will not be able to complete an exchange.

Non-Refundable Costs

Shipping Fees
Outgoing and return shipping costs are non-refundable.

Shipping Loss or Damage
We cannot be responsible for lost or damaged return shipments.
We strongly recommend using a trackable shipping service or purchasing shipping insurance.

Duties & Taxes
International duties, taxes, and customs fees cannot be refunded.
For details, please contact your local customs office.

Refunds

Once your return has been received and inspected, we will process your refund within 5 business days to the original payment method.
Shipping costs deducted by Osei Duro during the process will not be refunded.
You will receive an email confirmation once the refund is complete.

International Orders

If you have specific shipping preferences for an international order, please let us know at checkout.
Please note that Osei Duro does not cover international duties or taxes.

Lost Packages

If your package is missing or delayed, please contact the delivery provider first.
You can also email us at [email protected] so we are aware, but carrier issues must be resolved directly with the carrier or with Shiptection if you purchased their protection at checkout.

Orders are shipped to the address you provide. Please double-check your address at checkout, as orders sent to incorrect addresses cannot be reshipped or refunded.

At Shifting Gaia, we partner with Organic Cotton Mart to bring you certified organic home essentials. As a marketplace retailer, our return process follows Organic Cotton Mart's guidelines.

Return Window
Returns are accepted within 28 days of delivery. Items must be unused and in their original packaging with proof of purchase. Returns must be authorized before being sent back — email [email protected] with your order number to initiate.

Exchanges
Exchanges for defective or damaged items only. Email [email protected] to request authorization and receive return instructions.

Return Shipping
Prepaid return label provided for US orders. International customers are responsible for return shipping costs. Tracking is recommended for orders over $75. Original shipping costs are non-refundable.

Refunds
Processed to your original payment method once the return is received and approved. Bank processing times may vary. Contact [email protected] if your refund has not been received after the standard processing time.

At Shifting Gaia, we partner with Ourside to offer fragrance products created with thoughtful scent storytelling and cleaner formulation standards. As a marketplace retailer, our return process follows Ourside's guidelines.

Our Green-First Approach to Returns

Because fragrance is personal and product integrity matters, Ourside returns are limited to unopened items. We encourage customers to review product details carefully before ordering.

Return Window

Unopened products may be returned within 30 days. Discovery Kits are final sale.

Exchanges

A standard exchange process is not specified by Ourside. If your order arrives damaged, incorrect, or you need help with a product issue, contact [email protected] and we will review the case with you.

Return Shipping

Return postage may not be provided for orders under $60. Please contact Shifting Gaia before sending anything back so we can confirm the correct return steps.

Refunds

Approved refunds are processed after the unopened return is received and reviewed. Final-sale items are not refundable.

At Shifting Gaia, we want you to have an amazing experience. If for any reason you don't love your purchase, we want to hear about it and make it right. We do not charge any restocking or return processing fees.

Return Window
Returns are accepted within 28 days of purchase. Items must be unused and in their original condition with all tags attached.

Exchanges
Please email [email protected] before shipping any return or exchange so we can guide you through the process.

Return Shipping
Customer covers return shipping costs. Please use the original packaging and ship to the address provided in your return confirmation email. Tracking or shipping insurance is recommended for orders over $75. Shipping costs are non-refundable.

Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 3–5 business days. If you have not received your refund after this period, contact [email protected].

At Shifting Gaia, we partner with Panty Promise to bring you comfortable, sustainable underwear. As a marketplace retailer, our return process follows Panty Promise's guidelines.

Return Window
Returns are accepted within 14 days of delivery for USA orders only. Items must include original hang tags, hygiene liner, and original packaging. International orders are final sale and cannot be returned.

Exchanges
Exchanges accepted within 14 days for USA orders. Email [email protected] to initiate.

Return Shipping
Contact [email protected] for return instructions and shipping details.

Refunds
Refund issued once the return is received and verified to include original hang tags, hygiene liner, and packaging.

At Shifting Gaia, we partner with PĀPR to bring you innovative paper-based cosmetics. As a marketplace retailer, our return process follows PĀPR's guidelines.

Return Window
Returns are accepted within 15 days of delivery for unused products only. Returns are limited to one per customer and apply to first orders only.

Exchanges
Exchanges accepted within 15 days for unused products. Email [email protected] to initiate.

Return Shipping
Contact [email protected] for return instructions. Returns must be sent within 30 days of the return label being generated.

Refunds
Refund issued to your original payment method upon return approval. Please note that returns are limited to one per customer and apply to first orders only.

At Shifting Gaia, we partner with Plaine Products to offer refillable personal care products designed to reduce single-use plastic. As a marketplace retailer, our return process follows Plaine Products' guidelines.

Our Green-First Approach to Returns

Plaine Products is built around refill and reuse, so we encourage customers to review product details, sizes, and refill options carefully before ordering.

Return Window

Eligible 10 oz and 16 oz products may be returned within 30 days. Trial sizes may only qualify for store credit, and gallon jars are not returnable or refundable.

Exchanges

A standard exchange process is not specified by Plaine Products. If your order arrives damaged, incorrect, or missing a pump or lid, contact [email protected] within 30 days and we will review the case with you.

Return Shipping

Customers are responsible for return shipping. If a prepaid return label is provided, a $6 fee is deducted from the refund.

Refunds

Approved refunds are processed after the returned product is received and reviewed. Original shipping charges are not refunded unless the order was incorrectly shipped or defective.

At Shifting Gaia, we partner with Puracy to bring you plant-powered cleaning and personal care products. As a marketplace retailer, our return process follows Puracy's guidelines.

Return Window
Returns are accepted within 90 days of purchase. Unopened items only. Your order number or proof of purchase is required to process a return.

Exchanges
No exchange program offered. If you purchased the wrong item, you are welcome to return it unopened for a refund. Email [email protected] for return instructions and an RMA number.

Return Shipping
Customer covers return shipping costs. No prepaid return labels are provided. Original shipping charges are non-refundable.

Refunds
Credit issued within 3–4 business days of return receipt. Refund posted to your original payment method within 5–7 days of processing. Please note that purchases from third-party sellers are not eligible for refund or replacement.

At Shifting Gaia, we partner with Rebrand Skincare to bring you conscious, effective skincare. As a marketplace retailer, our return process follows Rebrand Skincare's guidelines.

Return Window
Returns are not accepted due to the environmental impact of product returns. If your order arrives damaged, we will make it right — email [email protected] with your order number as soon as possible.

Exchanges
No standard exchanges offered. Damaged items are handled case-by-case. Contact [email protected] with your order number and photos of the issue to request a replacement or refund.

Return Shipping
No returns accepted. Rebrand Skincare ships to all 50 states and Puerto Rico via UPS or USPS using only recyclable materials. Emissions are offset on every shipment.

Refunds
Refunds are available for damaged items only and are reviewed case-by-case. Contact [email protected] with your order number to initiate a claim.

At Shifting Gaia, we partner with Reistor to bring you consciously crafted fashion. As a marketplace retailer, our return process follows Reistor's guidelines.

Return Window
Returns are accepted within 30 days of purchase for unworn, unused, and undamaged items with original tags and packaging intact. Each order permits a single return request, accommodating one or more items within the same request. Final sale items are not eligible for return. Returns are applicable within the continental USA only — international returns are not offered.

Exchanges
Exchanges are accepted within 30 days of purchase for US orders only. Each order permits a single exchange request. Items must be unused with original tags and packaging intact. Final sale items are not eligible for exchange. Black Friday sale items are eligible for exchange or store credit only — no refunds. Email [email protected] with your order ID to initiate an exchange.

Non-Returnable Items

• Final sale items
• International orders (Canada, Mexico, and all other countries)
• Items returned worn, washed, or without original tags and packaging
• Black Friday sale items (eligible for exchange or store credit only)

Return Shipping
Free returns for all eligible US orders. Email [email protected] with your order ID and shipping zip code to generate a return label. International customers are responsible for all return shipping costs, duties, and customs fees.

Refunds
Refunds are issued to your original payment method within 10 business days of return receipt. Please allow up to two weeks for the refund to appear on your bank statement. Contact [email protected] if you experience any delays.

Defective Items
In the rare event that you receive a defective product, please email [email protected] and our team will assist you promptly. Please note that certain textures inherent to natural fibers may appear to be defects but are characteristic of the material.

At Shifting Gaia, we partner with River Organics to bring you certified organic skincare. As a marketplace retailer, our return process follows River Organics' guidelines.

Return Window
Returns are accepted within 30 days of purchase. Items must be unused, unopened, and in their original packaging with proof of purchase. Items returned after 30 days or not in original condition are not eligible for a refund. Sale items are final sale and cannot be refunded.

Exchanges
Exchanges are available for defective or damaged items only. Email [email protected] to initiate an exchange request.

Non-Returnable Items

• Sale items
• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

Return Shipping
Customer covers return shipping costs. Ship returns to: River Organics, 801 N 4th St, Apt 501, Wilmington, NC 28401. Tracking or shipping insurance is recommended for orders over $75. Original shipping costs are non-refundable and will be deducted from your refund if applicable.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method. If you have not received your refund after the standard processing time, contact [email protected] for assistance.

Gift Returns
If the item was marked as a gift at purchase and shipped directly to you, a gift credit will be issued for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

At Shifting Gaia, we partner with Rustic Strength to bring you natural, handcrafted home and personal care products. As a marketplace retailer, our return process follows Rustic Strength's guidelines.

Return Window
Returns are accepted within 30 days of receipt for unused, unopened items in new condition. Please write your order number on the outside of the return box and include the original packing slip if available.

Non-Returnable Items

• Custom scented items
• Clearance items
• Samples
• Close The Loop items
• Bar soap
• Lotion bars
• Out-of-season holiday scents

Exchanges
No standard exchanges offered. If your order arrives damaged, missing items, or contains incorrect products, email [email protected] with your order number and photos of the issue and we will work with you to find a fair resolution.

Return Shipping
Customer covers return shipping costs. Ship returns to: Rustic Strength, 403 North Oak Ave, Mansfield, MO 65704. Tracking and shipping insurance are strongly recommended — we cannot guarantee receipt of returned items. Please allow 1–2 business weeks for your return to reach us.

Refunds
Once your return is received and inspected, a refund will be issued for the product price minus the original shipping cost and a 5% restocking fee. Order cancellations before shipment are refunded minus a 3% payment processing fee. Contact [email protected] for assistance.

Damaged, Missing, or Incorrect Orders
Please email [email protected] with your order number, the affected items, and clear photos of any damage or incorrect products including packing materials. We are committed to working with you to find a fair and reasonable solution.

At Shifting Gaia, we partner with salt+blue to bring you clean, thoughtfully formulated skincare. As a marketplace retailer, our return process follows salt+blue's guidelines.

Return Window
Returns may be accepted within 30 days of your order date. Contact [email protected] to initiate a return request.

Exchanges
Exchanges are handled case-by-case. Email [email protected] with your order details to request an exchange.

Return Shipping
Return shipping instructions will be provided upon approval. Contact [email protected] to get started.

Refunds
Refunds are reviewed on a case-by-case basis within 30 days of your order date. International customers are responsible for any customs duties and taxes. Contact [email protected] for assistance.

Note: salt+blue's return policy is limited. We encourage customers to reach out to [email protected] before making a purchase if they have any questions about product suitability.

At Shifting Gaia, we partner with Saalt to bring you sustainable period care products. As a marketplace retailer, our return process follows Saalt's 88-Day Bliss Guarantee guidelines.

Return Window
Unopened, unused products in their original sealed packaging may be returned within 88 days of purchase. Once received and inspected, the cost of the item will be refunded to your original payment method. Opened items are handled case-by-case — email [email protected] for assistance.

Exchanges
If your product has been opened but you need a different size or absorbency, please email [email protected] and we will coordinate with Saalt to help resolve the issue on a case-by-case basis.

First-Time Period Underwear Purchases
If you are trying Saalt period underwear for the first time, we recommend starting with one pair before opening additional pairs. Unopened pairs remain eligible for a refund within the 88-day window.

Return Shipping
Return shipping may be the responsibility of the customer. Original shipping fees, import duties, and taxes are non-refundable. Opened bras may only be returned if unworn, unwashed, and with original tags attached.

Refunds
Refunds are issued to your original payment method once the return is received and inspected. Opened items are reviewed on a case-by-case basis. Contact [email protected] for any return or exchange support.

At Shifting Gaia, we partner with Seek & Swoon to bring you small-batch, American-made blankets. As a marketplace retailer, our return process follows Seek & Swoon's guidelines.

Return Window
Returns and exchanges are accepted within 15 days of purchase. Items must be unused, with original tags, and free of odors, pet hair, or signs of wear. Items showing signs of use cannot be refunded or exchanged and will be returned to the customer at their expense.

Exchanges
Exchanges accepted within 15 days. If you received the wrong item or your item has a defect, email [email protected] with a photo and we will get your exchange processed.

Return Shipping
Customer covers return shipping costs. Ship returns to: Seek & Swoon Returns, 10400 Frisco St #105, Frisco, TX 75033. Original shipping charges are non-refundable.

Refunds
Refunds are issued to your original payment method minus a $10 restocking fee per item. Original shipping charges are non-refundable. Contact [email protected] to initiate a return or exchange.

At Shifting Gaia, we offer digital gift cards as a flexible way to share conscious shopping with someone else. Because gift cards are digital products, their return process is different from physical products.

Our Green-First Approach to Returns

Digital gift cards do not require shipping or physical handling, but they still need to be reviewed carefully before purchase. Please confirm the recipient details and amount before ordering.

Return Window

Digital gift cards are final sale once issued.

Exchanges

Gift cards cannot be exchanged for cash or another product.

Return Shipping

No return shipping applies because this is a digital product.

Refunds

Gift cards are non-refundable except where required by law or where Shifting Gaia confirms an issue with the original purchase.

At Shifting Gaia, we partner with Shower Candy to bring you fun, sustainable shower products. As a marketplace retailer, our return process follows Shower Candy's guidelines.

Return Window
Returns are accepted within 30 days of purchase. Items must be unused, unopened, and in their original packaging with proof of purchase. Sale items are final sale and cannot be refunded.

Exchanges
Exchanges are available for defective or damaged items only. Please inspect your order upon receipt and contact us immediately if your item arrives damaged, defective, or incorrect. Email [email protected] with photos of the issue and we will make it right.

Return Shipping
Customer covers return shipping costs. Original shipping charges will be deducted from your refund. Tracking or shipping insurance is recommended for orders over $50, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5 business days. If you have not received your refund after this period, contact [email protected] for assistance.

At Shifting Gaia, we partner with Sunniemade to bring you handcrafted, artisanal products. As a marketplace retailer, our return process follows Sunniemade's guidelines.

Return Window
Returns and exchanges are not accepted. Please inspect your order upon receipt and contact us within 10 days if your item arrives defective, damaged, or incorrect. Email [email protected] with photos of the issue so we can evaluate and make it right.

Exchanges
No standard exchanges offered. Damaged, defective, or incorrect items are handled case-by-case. Email [email protected] with your order number and clear photos within 10 days of delivery to initiate a claim.

Order Changes & Cancellations
If you need to change or cancel your order, please contact [email protected] as soon as possible. We will do our best to accommodate any requests made prior to your order being fulfilled or shipped.

Refunds
No standard refunds offered. Defective, damaged, or incorrect items are reviewed on a case-by-case basis. Contact [email protected] within 10 days of delivery for assistance.

Subscriptions
Subscriptions can be cancelled or modified at any time. Manage your subscription through the link provided in your order confirmation email. Some subscriptions may auto-renew at the end of their duration — cancel before the next billing date to avoid additional charges.

At Shifting Gaia, we partner with Tampon Tribe to bring you organic, sustainable period care products. As a marketplace retailer, our return process follows Tampon Tribe's guidelines.

Return Window
Returns are accepted within 30 days of purchase. Items must be unused and in their original packaging with proof of purchase. Due to health regulations, sanitary items cannot be returned or refunded. Sale items, gift cards, and personal care goods are not eligible for return.

Exchanges
Exchanges are available for defective or damaged items only. Email [email protected] to initiate an exchange request. If you have any issues with sanitary items received, please contact us immediately with details of the issue.

Non-Returnable Items

• Sanitary and intimate goods
• Sale items
• Gift cards
• Personal care and health items
• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

Return Shipping
Customer covers return shipping costs. Original shipping charges will be deducted from your refund. Tracking or shipping insurance is recommended for orders over $75, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method. Sale items are not eligible for refund. Partial refunds may apply for items not in their original condition. If you have not received your refund after the standard processing time, contact [email protected] for assistance.

Gift Returns
If the item was marked as a gift at purchase and shipped directly to you, a gift credit will be issued for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

At Shifting Gaia, we partner with Terra Thread to bring you sustainable, organic accessories. As a marketplace retailer, our return process follows Terra Thread's guidelines.

Return Window
Returns are accepted within 14 days of delivery (postmarked). Items must be unused, clean, and with hang tags attached. Please include your order number with your return to avoid delays. Apparel items including t-shirts and hoodies are final sale and cannot be returned or exchanged.

Exchanges
No standard exchanges offered. Contact [email protected] for assistance with any order issues.

Non-Returnable Items

• Apparel (t-shirts and hoodies) — final sale
• Items returned more than 14 days after delivery
• Items not in original condition or missing hang tags

Return Shipping
Customer covers return shipping costs. Please ship returns to:
Terra Thread
41636 Enterprise Circle North, Suite D
Temecula, CA 92590

Once shipped, email [email protected] with your order number and return tracking number.

Refunds
Processed to your original payment method within one week of return receipt. No refund will be issued for returns postmarked after 14 days. Contact [email protected] if you have any questions about your return or refund.

At Shifting Gaia, we partner with The Checkroom to bring you beautifully crafted, sustainable wool coats. As a marketplace retailer, our return process follows The Checkroom's guidelines.

Return Window
Returns are accepted within 30 days of delivery. All returned merchandise must be unworn, unaltered, and in its original condition. Only items purchased through shiftinggaia.com are eligible for return or exchange.

Exchanges
Exchanges are accepted within 30 days of delivery. Email [email protected] with your order number and details to initiate an exchange. A free return shipping label will be provided for US orders.

Return Shipping
A free return shipping label will be provided for US orders upon approval. Please use your original box and packaging where possible. Original shipping costs are non-refundable.

Refunds
Once your return is received and approved, you will be notified by email. If approved, your refund will be processed to your original payment method within 5 business days, minus the original shipping cost. Contact [email protected] for any questions about your return or refund.

Coat Care
To maintain the structure and longevity of your wool coat, professional dry cleaning is recommended. If your coat requires a repair within the first year, The Checkroom will repair it free of charge. Contact [email protected] for repair requests.

At Shifting Gaia, we partner with The Period Company to bring you sustainable, reusable period care products. As a marketplace retailer, our return process follows The Period Company's guidelines.

Return Window
Returns are not accepted due to the nature of the product. Exchanges are accepted within 30 days of delivery for unopened, unworn, and unwashed items only. Discounted items are final sale — no returns, exchanges, or refunds. International orders are final sale.

Exchanges
Exchanges for a different size, style, or store credit are accepted within 30 days of delivery. Items must be clean, unworn, and unopened. If you ordered multiple pairs, please open, wash, and wear one pair only before requesting an exchange. Email [email protected] to initiate your exchange request.

Non-Returnable Items

• Opened, worn, or washed items
• Discounted or sale items
• International orders
• Items returned after 30 days of delivery

Return Shipping
Customer covers return shipping costs. Please ship returns with proof of postage to:

The Period Company
2875 N. Lamb Blvd Ste #2
Las Vegas, NV 89115

Store credit will not be issued without proof of receipt and delivery. The Period Company is not liable for lost or stolen return packages. Original shipping charges are non-refundable.

Refunds
No cash refunds are offered. Store credit is issued as a non-expiring digital gift card within 15 business days of return receipt. You will be notified via the email used to place your order once your return has been processed.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email [email protected] as soon as possible and we will work with The Period Company to address and resolve the issue promptly.

We encourage you to reach out with any questions before placing an order, as thoughtful purchasing helps reduce unnecessary environmental impact.

Return Window

You may request a return within 28 days of receiving your order.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition you received it

• Unworn or unused

• With original tags

• In its original packaging

• Accompanied by your order number or proof of purchase

To initiate a return, please email [email protected].
Items sent without requesting a return first will not be accepted.

If your return is approved, we will send you a prepaid return label and instructions on where to send your package. You must ship the item back within 7 days of receiving the label.

Refunds

Your refund will be issued to your original payment method once the return has been received and inspected, typically within 1 to 3 business days.
A $10 return shipping fee will be deducted from the refund amount.

For any questions, you can always reach us at [email protected].

Exceptions

We cannot accept returns on:

• Sale items

• Gift cards

Damages or Issues

Please inspect your order upon arrival and contact us immediately at [email protected] if an item is defective, damaged, or incorrect so we can review the issue and assist accordingly.

At Shifting Gaia, we partner with Tidalove to bring you sustainable oral care products. As a marketplace retailer, our return process follows Tidalove's guidelines.

Return Window
Returns and exchanges are accepted within 30 days of delivery. For first orders, one opened and tried item may be included in your return. For repeat purchases, only sealed, unused items in their original packaging are eligible for return.

Exchanges
Exchanges are accepted within 30 days of delivery. Email [email protected] to initiate your exchange request.

Non-Returnable Items

• Opened refills
• Opened toothbrushes
• Opened floss
• Subscription renewals once opened
• Repeat purchase items that have been opened or used

Return Shipping
Customer covers return shipping costs. Please include your name and order number inside the return package. Original shipping fees are non-refundable.

Refunds
Refunds are available within 30 days of delivery for eligible items. Once your return is received and inspected, we will process your refund to your original payment method. Contact [email protected] for any questions or assistance with your return.

At Shifting Gaia, we partner with Under Luna to bring you clean, sustainable hair care products. As a marketplace retailer, our return process follows Under Luna's guidelines.

Return Window
Returns are accepted within 14 days of delivery for unopened and unused products only. Used products cannot be returned or exchanged as they cannot be resold. New customers are encouraged to start with Under Luna's trial size shampoos and conditioners before committing to full-size products.

Exchanges
No exchanges are offered. If you are unsure about a product, we recommend trying a trial size first. Email [email protected] with any questions about product suitability before purchasing.

Non-Returnable Items

• Opened or used products
• Items returned more than 14 days after delivery

Return Shipping
Customer covers return shipping costs. Shipping charges will be deducted from your refund. Email [email protected] to initiate a return before sending anything back.

Refunds
Once your return is received and inspected, a refund will be issued for the full amount paid minus shipping charges and any Route Protection fees. Contact [email protected] for any questions about your return or refund.

Lost, Stolen, or Damaged Orders
Route Shipping Protection is available and encouraged at checkout for a small fee. If your order is lost, stolen, or damaged in transit, you can file a claim directly with Route. Claims for damaged items must include photos of the packaging and item and be filed within 15 days of delivery. Contact [email protected] if you need assistance.

At Shifting Gaia, we partner with UpCircle to bring you sustainable, upcycled beauty products. As a marketplace retailer, our return process follows UpCircle's guidelines.

Return Window
Returns are accepted within 14 days of delivery. Items must be unopened, unused, and in their original packaging. Opened or used products cannot be returned or refunded. If you are unsure about full-size products, UpCircle recommends trying their Pamper Kit sample pack before committing to a full-size purchase.

Exchanges
No standard exchanges offered. Contact [email protected] within 14 days of delivery for any order issues and we will do our best to help.

Non-Returnable Items

• Opened or used products
• Items returned more than 14 days after delivery
• Items purchased from any retailer other than shiftinggaia.com

Return Shipping
Customer covers return shipping costs. Shipping charges are non-refundable. Email [email protected] before sending anything back to receive a returns authorisation number and returns form with full instructions.

Refunds
Full refund issued once your return is received and inspected. No refunds will be issued after 14 days of delivery. Items purchased through shiftinggaia.com must be returned through Shifting Gaia — not directly to UpCircle. Contact [email protected] for any questions about your return or refund.

At Shifting Gaia, we partner with Vottera to bring you sustainable, conscious fashion. As a marketplace retailer, our return process follows Vottera's guidelines.

Return Window
Returns are accepted within 14 days of delivery. Items must be unused and in new condition — clean, with hang tags attached, and free of spots, stains, odors, or pet hair. Vottera encourages customers to shop conscientiously and be intentional with purchases to help reduce the environmental impact of returns.

Exchanges
No exchanges are offered at this time. Contact [email protected] for any order issues or questions.

Non-Returnable Items

• Items returned more than 14 days after delivery
• Items that have been worn, washed, or used
• Items with spots, stains, odors, or pet hair
• Items missing hang tags

Return Shipping
A return label will be provided upon approval of your return request. A $10 fee per return label will be deducted from your refund to cover return shipping and restocking costs. Email [email protected] with your order number to initiate a return.

Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within one week, minus the $10 return label fee. Contact [email protected] if you have any questions about your return or refund.

At Shifting Gaia, we partner with Waste-Free Celebrations to bring you sustainable, eco-friendly party supplies. As a marketplace retailer, our return process follows Waste-Free Celebrations' guidelines.

Return Window
Returns are accepted within 30 days of delivery. Items must be unused, unworn, with tags, and in their original packaging with proof of purchase. Custom orders, sale items, and gift cards are not eligible for return. Refunds do not apply to damage caused by failure to follow product care or use instructions.

Exchanges
No direct exchanges offered. Return the item and place a new order once the return is accepted. Email [email protected] to initiate a return. Items sent back without prior approval will not be accepted.

Non-Returnable Items

• Custom or personalised items
• Sale items
• Gift cards
• Hazardous materials, flammable liquids, or gases
• Items returned more than 30 days after delivery
• Items not in original condition or missing tags

Return Shipping
Customer covers return shipping costs unless the item is defective. Please ship returns to:

Waste Free Celebrations
c/o EFulfillment Returns Department
807 Airport Access Road
Traverse City, MI 49686

Email [email protected] before sending anything back to receive return instructions.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 14 days, minus a 1% restocking fee. Refunds do not extend to damage caused by failure to read or follow product care instructions. Contact [email protected] for any questions about your return or refund.

Damaged, Defective, or Incorrect Orders
Please inspect your order upon receipt and contact [email protected] immediately if your item arrives damaged, defective, or incorrect. We will evaluate the issue and make it right.

At Shifting Gaia, we partner with Yoloha Yoga to bring you sustainable, cork yoga products. As a marketplace retailer, our return process follows Yoloha Yoga's guidelines.

Return Window
Returns are accepted within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging. Returns sent in alternate packaging may incur a $10 fee deducted from your refund. Please inspect your order upon arrival — you have 10 days from delivery to report any shipping errors or damages.

Exchanges
No standard exchanges offered. If your order arrives damaged, defective, or incorrect, email [email protected] with photos and a brief description within 10 days of delivery and we will make it right.

Non-Returnable Items

• Final sale items
• Gift cards
• Yoga mat cleaner
• Yoga mat grip sprays
• Try before you buy items
• Items returned more than 30 days after delivery
• Items with damage, dirt, or marks

Return Shipping
Free return shipping is available for all US orders excluding Alaska, Hawaii, and US territories. The following items are excluded from free return shipping due to size and weight: Cork Bolsters, Cork Floor Mats, Nomad XL Yoga Mats, Unity XL Yoga Mats, and Unity Pro 84" Mats. International customers will have return shipping costs deducted from their refund. Original outbound shipping charges are non-refundable. Items sent back without prior approval will not be accepted — email [email protected] to initiate a return.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method. Please note that yoga mats returned folded or creased may be subject to partial refunds. Returns sent in alternate packaging may incur a $10 fee deducted from your refund. Contact [email protected] for any questions about your return or refund.

International Returns
International return shipping costs will be deducted from your refund. Customers are fully responsible for any applicable duties and taxes on returned merchandise. If Yoloha Yoga is charged additional taxes upon receipt of a returned parcel, the parcel will be refused and returned to sender.

At Shifting Gaia, we partner with Zero Waste Store to bring you carefully curated, sustainable products. As a marketplace retailer, our return process follows Zero Waste Store's guidelines.

Our Green-First Approach to Returns
Zero Waste Store takes a Green-First approach to returns. While returns are accepted, we encourage thoughtful and mindful purchasing whenever possible. Product returns generate significant environmental impact — over 4 billion pounds of landfill waste and 15 million metric tons of CO₂ emissions every year in the US alone. Every product on Zero Waste Store is carefully chosen for sustainability, performance, and quality, so you can shop with confidence knowing you're choosing something made to last.

Return Window
Returns are accepted but discouraged due to their environmental impact. We encourage you to read customer reviews before purchasing and reach out to [email protected] with any questions about a product before placing your order.

Exchanges
No standard exchange policy offered. If your order arrives damaged or goes missing, email [email protected] with details and we will work to make things right.

Return Shipping
Contact [email protected] for return shipping instructions. We encourage you to consider the environmental impact of returns before initiating one.

Refunds
Damaged or missing orders are reviewed case-by-case. If you have any questions or concerns about your order or products, contact [email protected] and our team will be happy to help make things right.