We are happy to accept returns within 28 days of your order date. All garments must be returned in their original packaging with original tags and sanitary liners intact. Merchandise that appears to be worn and/or washed, has perfume or other odors present, or is not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. For sanitary reasons, face masks are not eligible for returns.
How to Make a Return
To initiate a return, email hello@shiftinggaia.com with your order number, item details, and reason for return.
Exchanges
To exchange an item for a different size, color, or style, return your item in its original packaging and indicate “store credit” in your return request email. Once received, we’ll issue you a gift card in the amount of your item, which you can use anywhere on shiftinggaia.com. Shifting Gaia gift cards never expire.
Refunds
We process all returns within 7–10 business days of receiving the item. Once your refund has been initiated, you will receive a confirmation email letting you know that your original form of payment has been credited. Refunds can only be issued to the payment method used for the original purchase. It can take up to 10 business days for funds to appear back on your credit card.
