Refund Policy
Jackfir offers a 28-day return policy for skincare products. This means you have 28 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please email us at hello@shiftinggaia.com. Our team will guide you through the process.
Damages and Issues
Please inspect your order upon receipt. If you find the item defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and correct it.
Exceptions / Non-returnable Items
Once the product is opened (the orifice seal is broken), we cannot accept your return. We also cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@shiftinggaia.com.
