ZeroWasteStore Return & Exchange Policy

At Shifting Gaia, we partner with Zero Waste Store to bring you carefully curated, sustainable products. As a marketplace retailer, our return process follows Zero Waste Store's guidelines.

Our Green-First Approach to Returns
Zero Waste Store takes a Green-First approach to returns. While returns are accepted, we encourage thoughtful and mindful purchasing whenever possible. Product returns generate significant environmental impact — over 4 billion pounds of landfill waste and 15 million metric tons of CO₂ emissions every year in the US alone. Every product on Zero Waste Store is carefully chosen for sustainability, performance, and quality, so you can shop with confidence knowing you're choosing something made to last.

Return Window
Returns are accepted but discouraged due to their environmental impact. We encourage you to read customer reviews before purchasing and reach out to hello@shiftinggaia.com with any questions about a product before placing your order.

Exchanges
No standard exchange policy offered. If your order arrives damaged or goes missing, email hello@shiftinggaia.com with details and we will work to make things right.

Return Shipping
Contact hello@shiftinggaia.com for return shipping instructions. We encourage you to consider the environmental impact of returns before initiating one.

Refunds
Damaged or missing orders are reviewed case-by-case. If you have any questions or concerns about your order or products, contact hello@shiftinggaia.com and our team will be happy to help make things right.