We have a 5-day return policy, which means you have 1–5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at hello@shiftinggaia.com.
The buyer is responsible for all associated return shipping costs. Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
