Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at hello@shiftinggaia.com. Please state the reason for returning the goods, order number, and contact details (full name, address, e-mail, and phone number).
If your return is accepted, you will need to create a shipping label and we will send instructions on how and where to send the package to. Items sent back to us without first requesting a return will not be accepted. If your return is not accepted, you will be informed about this via e-mail. Please note it may take up to 10 business days until your money is refunded to your bank account.
You can always contact us for any return or refund questions at hello@shiftinggaia.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at hello@shiftinggaia.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Restrictions – Dangerous Goods
Some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g., nail polish, dry shampoo, and brush cleaner.
How to Return Dangerous Goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
- The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
- Fill the box with paper or filler so that the product sits securely.
- Follow the normal return procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
