We have a 28-day return policy for eligible Waste Free Celebrations products purchased through shiftinggaia.com. You have 28 days from receiving your item to request a return. A small restocking fee may apply depending on the brand’s requirements.
To be eligible for a return, items must be in the same condition as received, unused, with tags attached, and in their original packaging. Proof of purchase is required.
To start a return, please contact us at hello@shiftinggaia.com. Return shipping is the responsibility of the customer unless the item is defective. Items sent back without requesting a return first will not be accepted by the brand.
Damages or defective items
Please inspect your order upon arrival and contact us right away at hello@shiftinggaia.com if an item is defective, damaged, or incorrect. We will coordinate with Waste Free Celebrations to resolve the issue.
Exceptions and non-returnable items
The following items cannot be returned:
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Custom or personalised products
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Hazardous materials
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Flammable liquids or gases
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Sale items
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Gift cards
Refunds do not apply to issues arising from failure to read or follow product usage or care instructions.
Exchanges
If you would like a different item, please submit a return request. Once the return is accepted, you may place a new order for the item you want.
Refunds
Once the brand receives and inspects your return, we will notify you of approval. If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to complete the processing on their end.
