Issue With Your Order
If your order arrives damaged, incomplete, or you receive the wrong item, please contact us at hello@shiftinggaia.com within 8 days of delivery.
Kindly include your order number and clear photos of the issue so we can review it promptly. Once confirmed, we will arrange a replacement or issue a refund as appropriate.
Try Before You Commit
Activist Skincare is an independent brand that formulates artisanal products in small batches with a strong focus on sustainability and waste reduction.
To ensure the products are the right fit for your skin, we highly recommend trying a Trial & Travel Kit or individual samples before purchasing full-size items. Using samples for a few weeks will help you determine compatibility before committing to a larger size.
Return Policy
Due to the brand’s small-batch production process and significant fulfillment costs, returns are limited.
Only unopened, unused, full-size products in their original condition are eligible for return.
To qualify:
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You must contact hello@shiftinggaia.com within 8 days of delivery.
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Items must be returned unopened and unused.
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Refunds will be issued minus original shipping costs (both outbound and return shipping fees) and a 15% restocking fee.
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A return shipping label will be provided upon approval.
Please note:
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Opened or used products are not eligible for return.
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Returns for general dissatisfaction, allergic reactions, or products not suiting your skin cannot be accepted.
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We encourage customers to try samples first to avoid unnecessary waste.
Samples & Trial Kits
Samples and Trial Kits are not eligible for return or refund unless they arrive damaged or are missing. If this occurs, please contact hello@shiftinggaia.com within 8 days of delivery and we will assist you.
Refill Subscription Orders
Refill Subscription orders cannot be cancelled once processed. You will receive email and text notifications prior to processing, allowing time to modify, skip, reschedule, or cancel your upcoming order.
