Happiness Guarantee
We love our products and think you will too! But if you're not 100% satisfied with your purchase, return or exchange within 28 days, no questions asked.
Returns
We’re happy to accept returns for unused items in their original packaging within 28 days of the arrival date. The original shipping fee will be deducted from the refund. The customer is responsible for return shipping. Returns will be processed within 5 business days of receipt. If 28 days have gone by since the arrival date, unfortunately we cannot offer a refund or exchange. We recommend getting a tracking number and insurance for return items. Ananday is not responsible for the loss of items being returned. How to return: To initiate a return, email hello@shiftinggaia.com with your order number, item details, and reason for return.
Refunds
Once your return is received, we will email you to confirm it has been received. Refunds are processed within 5 business days. The credit will automatically be applied to your original method of payment.
Lost or Stolen Packages
We offer shipping protection at checkout. If your order has shipping protection and is lost or damaged, please email hello@shiftinggaia.com with your order number to start a claim. By opting out of shipping protection, Ananday is not liable for lost, damaged, or stolen packages during transit. For unprotected orders, we will follow the carrier’s claims policy to either locate your parcel or deem it lost. This process may take 6–8 weeks and is at the discretion of the carrier. If your unprotected order has GPS location or photographic evidence that it has been delivered to your property, is with a neighbor, or at a secure location, Ananday is not responsible for a refund or replacement.
Late or Missing Refunds
If you haven’t received your refund: Check your bank account again. Contact your credit card company, as it may take time before your refund is officially posted. Contact your bank, as there may be processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at hello@shiftinggaia.com.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email hello@shiftinggaia.com.
