At Shifting Gaia, we partner with Apoterra to bring you eco-conscious skincare crafted with care. Since Apoterra’s policies guide how we process exchanges, please review the details below.
Exchanges for Shipping Issues
If your Apoterra order arrives damaged, defective, or there is another issue with the shipment, contact us at hello@shiftinggaia.com with your order number and photos of the issue. We will review your request and guide you through the next steps.
Wrong Address or Lost Package
If your package is lost in transit, please email hello@shiftinggaia.com and we’ll assist in resolving the issue with Apoterra.
If an incorrect address was provided during checkout and the package becomes lost or undeliverable, you will be responsible for covering the shipping cost to have the order resent.
International Orders
For international shipments, please note that Apoterra uses USPS First Class International, which does not include full tracking outside the USA and does not offer insurance. Lost international packages cannot be reimbursed.
Customers outside of Canada are responsible for any customs duties, taxes, or import fees.
