Bamboo Switch Return & Exchange Policy

At Shifting Gaia, we partner with Bamboo Switch to bring you low-waste bamboo and natural-material alternatives for everyday routines. As a marketplace retailer, our return process follows Bamboo Switch guidelines.

Our Green-First Approach to Returns

Bamboo Switch takes a low-waste approach to returns. Because many of its products arrive unsealed and returned items may need to be discarded, standard returns are not accepted. We encourage customers to review product details carefully before purchasing and contact us with questions before placing an order.

Return Window

Standard returns are not accepted for Bamboo Switch items.

Exchanges

Bamboo Switch does not offer standard exchanges. If your item arrives damaged, defective, or incorrect, contact [email protected] with your order number and photos of the issue. We will review the case and coordinate the next steps.

Return Shipping

Because standard returns are not accepted, return shipping generally does not apply. If a product issue is approved for review, our team will provide any required instructions before anything is shipped back.

Refunds

Refunds or replacements for Bamboo Switch items are reviewed case-by-case when there is a product issue, damaged item, or incorrect shipment. Once reviewed, we will confirm the available resolution with you.