At Shifting Gaia, we partner with Cariuma to offer consciously crafted footwear. As a marketplace retailer, our exchange process follows Cariuma’s guidelines.
Return Window
Cariuma accepts returns within 58 days of receiving your order. Sneakers must be unused, return-ready, and in their original packaging. If you’re trying them on, please keep them indoors and on a clean surface to maintain eligibility.
How to Request an Exchange
If you need to exchange an item due to fit or another issue, email us at hello@shiftinggaia.com with your order details. We’ll guide you through the next steps according to Cariuma’s process.
Return Processing Time
Once your return is received by Cariuma, processing may take up to three weeks. We will notify you once the brand approves the return and confirms the next steps.
Please note that refunds issued by the brand exclude original shipping fees, duties, and taxes.
Split Orders
If your order was shipped in multiple packages, we will help coordinate the return accordingly. Email hello@shiftinggaia.com so we can assist with the correct instructions.
Non-Returnable Items
Cariuma does not accept returns or exchanges for the following:
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Accessories (including Jason Markk shoe care, shoelaces, insoles, and similar items)
These remain final sale.
