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Skincare
Cleansers & Exfoliants Moisturizers & Serums Lip Care Sun care Face Masks Tools & Accessories
Makeup
Eyes Face Lips Nails Tools & Accessories
Haircare
Shampoos Conditioners Shampoo & Conditioner Bars Combs & Brushes Hair Treatment
body care
Perfumes & Deodorants Body Wash & Accessories Feminine Hygiene Body Oils Lotions & Moisturizers Shaving & Grooming Dental Care
cleaning
Cleaning Products Cleaning Tools Laundry Dishwashing Scrubs & Sponges Trash Bags
Kitchen
Food Storage Tableware Kitchen Tools & Utensils
Home & Living
Beddings and Linens Bathrobes & Towels Pillows & Cushions Fragrances & Candles Bathroom Accessories Refillable Pump Bottles
Women's Fashion
Tops Bottoms Dresses Outwear & Layers Accessories Handbags Jumpsuits Outfit Sets Swimwear Activewear
Intimates & Underwear
Bras Panties Sleepwear & Loungewear Socks
Footwear
Sneakers
Fashion Accessories
Eyewear Watches
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Mindfulness
Outdoors
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Cariuma Return & Exchange Policy

At Shifting Gaia, we partner with Cariuma to offer consciously crafted footwear. As a marketplace retailer, our exchange process follows Cariuma’s guidelines.

Return Window

Cariuma accepts returns within 58 days of receiving your order. Sneakers must be unused, return-ready, and in their original packaging. If you’re trying them on, please keep them indoors and on a clean surface to maintain eligibility.

How to Request an Exchange

If you need to exchange an item due to fit or another issue, email us at hello@shiftinggaia.com with your order details. We’ll guide you through the next steps according to Cariuma’s process.

Return Processing Time

Once your return is received by Cariuma, processing may take up to three weeks. We will notify you once the brand approves the return and confirms the next steps.

Please note that refunds issued by the brand exclude original shipping fees, duties, and taxes.

Split Orders

If your order was shipped in multiple packages, we will help coordinate the return accordingly. Email hello@shiftinggaia.com so we can assist with the correct instructions.

Non-Returnable Items

Cariuma does not accept returns or exchanges for the following:

  • Accessories (including Jason Markk shoe care, shoelaces, insoles, and similar items)

These remain final sale.

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