Floofah Return & Exchange Policy
At Shifting Gaia, we partner with Floofah to bring you natural, biodegradable loofah sponges made from luffa plant fibers - a sustainable alternative to synthetic sponges and plastic loofahs. As a marketplace retailer, our return process follows Floofah guidelines.
Return Window
Floofah accepts returns within 30 days of receiving your item. To be eligible, you must have your receipt or proof of purchase, such as the order number from your confirmation email or payment receipt. You must contact Floofah to request a return before sending any items back. Items sent back without first requesting a return will not be accepted. Floofah's policy does not specify condition or packaging requirements beyond proof of purchase, except for EU orders, where items must be unworn or unused, with tags, and in their original packaging. If you purchased through shiftinggaia.com, please contact us at [email protected] to initiate your return.
Exchanges
Floofah's exchange process works by returning the item you have and, once the return is accepted, making a separate purchase for the new item. If you purchased through shiftinggaia.com and have questions about this process, please contact us at [email protected].
Non-Returnable Items
- Sale items
- Gift cards
Return Shipping
According to Floofah's FAQ, the customer is responsible for paying return shipping costs. If you need a return shipping label, Floofah can provide one and will deduct the cost from your total refund. Floofah's refund policy also states that if your return is accepted, they will send you a return shipping label along with instructions on how and where to send your package. If you purchased through shiftinggaia.com and have questions about return shipping, please contact us at [email protected].
Refunds
Once Floofah receives your returned item, please allow 5 business days for review and inspection. Once the return is accepted, a refund will be issued within 5 business days to your original payment source, and you will receive a confirmation from Floofah. Please note that your bank or credit card company may require additional time to process and post the refund. If you purchased through shiftinggaia.com, your return must be handled through Shifting Gaia and not directly with Floofah. Please contact us at [email protected] with any refund questions.
