At Shifting Gaia, we partner with Freedom Deodorant to provide clean, effective personal care products. As a marketplace retailer, our exchange process follows Freedom’s guidelines.
Returns & Exchanges
Freedom Deodorant accepts returns within 28 days from the date you received your item. To qualify, products must be unused, in their original condition, and returned with the original packaging.
If you need assistance with an exchange, please email hello@shiftinggaia.com with your order number and product details so we can guide you through next steps.
Damaged or Defective Products
Freedom offers replacements for defective items, excluding their “Oops!” products. You have 12 days from the date of delivery to report any defects.
Please send your photos and details to hello@shiftinggaia.com so we can coordinate the replacement process.
Non-Refundable Items
Freedom Deodorant does not accept returns or exchanges for:
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“Oops!” products
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1/2 gallon hand sanitizers
International Orders
International delivery timelines can take up to a month depending on customs and carrier service. International shipping fees are non-refundable unless the selected service includes insurance.
Once a package is processed by the carrier, transit times are outside of Freedom’s control.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
