At Shifting Gaia, we partner with Friendsheep to bring you eco-friendly home essentials. As a marketplace retailer, our exchange process follows Friendsheep’s guidelines.
Return Window
Friendsheep accepts returns within 28 days of receiving your order.
For multi-packs, all items included in the pack must be returned together to remain eligible.
Items must be unused, in original condition, and returned with proof of purchase.
If you purchased a Friendsheep product through any other retailer, their return policy applies.
How to Request an Exchange
For damaged, defective, or incorrect items, email us at hello@shiftinggaia.com with your order number and photos, and we will guide you through the next steps in accordance with Friendsheep’s return guidelines.
Refund Processing
Once Friendsheep receives and inspects your return, we will notify you regarding approval or rejection.
If approved, the refund will be processed to your original payment method within 7 business days.
Return Shipping
Customers are responsible for covering return shipping costs. These costs are non-refundable.
