Izzy Zero Waste Beauty Return & Exchange Policy
At Shifting Gaia, we partner with Izzy Zero Waste Beauty to bring you sustainable, zero-waste beauty products including refillable mascara, lip, cheek, and skincare items housed in reusable stainless steel packaging. As a marketplace retailer, our return process follows Izzy Zero Waste Beauty guidelines.
Return Window
Izzy Zero Waste Beauty offers a full refund on first orders within 30 days of purchase, regardless of the reason, as stated on their shipping and policy pages. Their separate refund policy page states a 15-day window for first orders. Because these two sources conflict, the exact return window is not definitively specified. Customers who purchased through shiftinggaia.com should contact us at [email protected] for clarification before initiating a return. In all cases, Izzy requires that the product be returned in the reusable shipper provided so it can be cleaned and reused rather than discarded.
Exchanges
No standard exchange policy was found in the Izzy Zero Waste Beauty source materials. Customers who purchased through shiftinggaia.com and wish to discuss an exchange should contact us at [email protected] and we will do our best to assist.
Non-Returnable Items
- Products not returned in the original reusable shipper provided by Izzy
- Orders beyond the applicable return window
- Products where the mascara tube and reusable shipper are not returned, which may result in a restocking fee of $25 for the mascara and $5 for the shipper per Izzy policy
Return Shipping
Izzy Zero Waste Beauty states that a prepaid return label is included in the reusable shipper sent with your order, and that returns can be sent back at no additional charge using that label and shipper. The shipping and policy page separately states that customers are responsible for shipping costs of between $4 and $7 each way, while the shipping policy page states $4 each way, and the FAQ page states $8. Because these figures conflict across source pages, the exact return shipping cost is not definitively specified. Customers who purchased through shiftinggaia.com should contact [email protected] before returning any item so we can confirm the correct process for your order.
Refunds
Izzy Zero Waste Beauty states that first orders are eligible for a full refund, provided the product is returned in the reusable shipper. The refund policy page states the window is 15 days from purchase, while other pages state 30 days; this discrepancy is not resolved in the available source materials. Because you purchased through shiftinggaia.com, your refund must be handled through Shifting Gaia and not directly with Izzy Zero Waste Beauty. Please contact us at [email protected] to initiate your refund request. Refund timing beyond eligibility confirmation is not specified by Izzy Zero Waste Beauty.
