Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship the item back to us. (We do not offer return labels the product is faulty).
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase or your order number.
To start a return, you can contact us at hello@shiftinggaia.com. Please note that returns will need to be sent back to an address disclosed after return is started.
We want you to be happy and will try and work with you regarding your product return. You can always contact us for any return question to hello@shiftinggaia.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
DISCLAIMER: Natural separation in our products is normal. Slight variations in consistency and color are also normal and likely to occur.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and opened and used goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shiftinggaia.com.
