At Shifting Gaia, we partner with Terra Thread to offer sustainably made bags and accessories. As a marketplace retailer, our exchange process follows Terra Thread’s guidelines.
Return Window
Terra Thread accepts returns of unused products in new condition (clean, with all hang tags attached) within 12 days from the date you received your order.
Returns postmarked after 12 days are not eligible.
Please ensure your order number is included in the return package to avoid delays.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Apparel (t-shirts and hoodies)
Return Shipping
Customers are responsible for covering the cost of return shipping.
Once you send the item back, please email hello@shiftinggaia.com with:
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Your order number
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The tracking number for the returned item
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The reason for the return
We will coordinate the process with Terra Thread.
Refund Processing
After Terra Thread receives and inspects your returned product, your refund will be issued to your original method of payment. Refunds typically process within one week after receipt.
Return Address
Please ship your return to the brand’s return location:
Terra Thread
41636 Enterprise Circle North
Suite D
Temecula, CA 92590
