Returns and Exchanges
We want you to have the best period ever and are so thankful you chose to flow with us.
Due to the nature of our product, we do not accept returns.
We do accept size and style exchanges if an item has NOT been opened, worn, or washed.
Within 28 days of delivery, you may exchange for another size or style.
Items must be clean, unworn, and unopened. If the items are dirty, used, or opened, we will refuse the exchange and return them back to you at your cost.
If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.
If you need to exchange an item, the quickest way to process your request is by emailing us at hello@shiftinggaia.com.
Discounted items are final sale, meaning no exchanges or refunds can be accommodated. No exceptions.
After 28 days, a purchase/return is no longer eligible for an exchange.
Shifting Gaia is not responsible for any shipping charges that may occur from a return.
Return Address:
The Period Company
ORDER NO.
2875 N. Lamb Blvd Ste #2
Las Vegas, NV, 89115
Once we receive a package, the exchange will be processed within 15 business days. You will be notified via the same email used to purchase the order. Please note that shipping delays are out of our control and may affect processing times.
Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx, or UPS.
Shifting Gaia is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, we cannot process your exchange.
Damaged / Defective / Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team by emailing hello@shiftinggaia.com. Once we receive your request, we will be in contact with you to address and resolve the issue.
International Returns
All international sales are final.
Shifting Gaia is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to us, we will not refund the shipping and you will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx, or UPS.
Questions?
We're here to help. Send us an email at hello@shiftinggaia.com
