We encourage you to reach out with any questions before placing an order, as thoughtful purchasing helps reduce unnecessary environmental impact.
Return Window
You may request a return within 28 days of receiving your order.
Return Eligibility
To qualify for a return, your item must be:
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In the same condition you received it
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Unworn or unused
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With original tags
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In its original packaging
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Accompanied by your order number or proof of purchase
To initiate a return, please email hello@shiftinggaia.com.
Items sent without requesting a return first will not be accepted.
If your return is approved, we will send you a prepaid return label and instructions on where to send your package. You must ship the item back within 7 days of receiving the label.
Refunds
Your refund will be issued to your original payment method once the return has been received and inspected, typically within 1 to 3 business days.
A $10 return shipping fee will be deducted from the refund amount.
For any questions, you can always reach us at hello@shiftinggaia.com.
Exceptions
We cannot accept returns on:
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Sale items
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Gift cards
Damages or Issues
Please inspect your order upon arrival and contact us immediately at hello@shiftinggaia.com if an item is defective, damaged, or incorrect so we can review the issue and assist accordingly.
