Alaffia Return & Exchange Policy

At Shifting Gaia, we partner with Alaffia to bring you fair-trade, ethically sourced hair, body, and skin care products made with indigenous ingredients such as shea butter, coconut oil, and African black soap. As a marketplace retailer, our return process follows Alaffia guidelines.

Return Window
Alaffia accepts returns within 30 days of purchase. Condition and packaging requirements for returned items are not specified by Alaffia. If you have questions about whether your item qualifies, please contact us at hello@shiftinggaia.com before sending anything back.

Exchanges
No standard exchange policy was found in Alaffia's published policies. Customers who purchased through shiftinggaia.com and wish to request an exchange should contact us at hello@shiftinggaia.com for assistance.

Non-Returnable Items

• Specific non-returnable item categories are not specified by Alaffia. Please contact hello@shiftinggaia.com for guidance on your specific item.

Return Shipping
Alaffia states that customers are responsible for return postage fees. Additional details about the return shipping process, carrier requirements, or any return authorization process are not specified by Alaffia. Please contact hello@shiftinggaia.com for guidance before shipping your return.

Refunds
Refund timing and processing details are not specified by Alaffia's published policy. Because your purchase was made through shiftinggaia.com, all refund requests must be handled through Shifting Gaia and not directly with Alaffia. Please reach out to us at hello@shiftinggaia.com to initiate your return and refund request.