Returns & Exchanges
This returns policy applies to orders placed on shiftinggaia.com only. Free returns or exchanges within 58 days for USA e-commerce orders We offer free returns or exchanges within 58 days for USA e-commerce orders.* *Excludes final sale items and gift cards. We reserve the right to limit excessive or fraudulent returns, and we reserve the right to deny returns for any reason as permitted by law. Canada orders are final sale and cannot be returned. International orders cannot be returned. Wholesale orders are final sale and cannot be returned. Shipping costs are refunded on a pro-rated basis for partial returns.
How to Return or Exchange
Contact us at hello@shiftinggaia.com to request a return or exchange. Our team will review your request and send you a return shipping label. Pack the item(s) carefully and attach the return shipping label to the box. Allow several days for transit and additional time for receiving and inspection. Once approved, your refund will be processed. Please allow several days for your bank to complete processing on their end.
Damaged in Transit?
If your package or item was damaged during shipping, please initiate a return as above and email hello@shiftinggaia.com with photo evidence of the damaged packaging and item(s).
Allergic Reaction to a Product?
If you experience a reaction, discontinue use immediately and contact us at hello@shiftinggaia.com . Please provide details so we can assist you.
Other Issues with Your Order or Product?
If you encounter any other problems with your order, please contact us at hello@shiftinggaia.com with documentation or details so we can help.
