Panty Promise Return & Exchange Policy

At Shifting Gaia, we partner with Panty Promise to bring you comfortable, sustainable underwear. As a marketplace retailer, our return process follows Panty Promise's guidelines.

Return Window
Returns are accepted within 14 days of delivery for USA orders only. Items must include original hang tags, hygiene liner, and original packaging. International orders are final sale and cannot be returned.

Exchanges
Exchanges accepted within 14 days for USA orders. Email hello@shiftinggaia.com to initiate.

Return Shipping
Contact hello@shiftinggaia.com for return instructions and shipping details.

Refunds
Refund issued once the return is received and verified to include original hang tags, hygiene liner, and packaging.