Return & Exchange Policy
Saalt offers a 88-Day Bliss Guarantee: love your product, or we’ll work with them to make it right.
Because Saalt believes in durable products and a supportive customer experience, their return process is designed to be straightforward. Here’s how it works when purchasing Saalt products through Shifting Gaia:
Unopened Items
Unopened, unused products in their original sealed packaging may be returned within 88 days of purchase for a refund. Once the product is received and inspected, the cost of the item will be refunded to your original payment method.
Opened Items
If your product has been opened but you need a different size or absorbency, please contact us at hello@shiftinggaia.com. We’ll coordinate with Saalt to help resolve the issue on a case-by-case basis.
First-Time Underwear Purchases
If you are trying Saalt period underwear for the first time, we recommend starting with one pair before opening additional pairs. Unopened pairs are eligible for a refund.
Questions or Support
Learning to use reusable products can take time, and Saalt provides helpful resources such as tutorials and personalized guidance. If you purchased your Saalt product through Shifting Gaia and need support with a return or exchange, please reach out to hello@shiftinggaia.com.
Shipping Notes
Return shipping may be the responsibility of the customer. Original shipping fees, import duties, and taxes are non-refundable. Opened bras may be returned only if unworn, unwashed, and with original tags attached.
