To Be Hawai'i Return & Exchange Policy
At Shifting Gaia, we partner with To Be Hawai'i to bring you handcrafted small-batch skincare, body care, lip care, hair care, candles, and home aromatics made with aloha in Wailuku, Maui, Hawai'i. As a marketplace retailer, our return process follows To Be Hawai'i guidelines.
Return Window
To Be Hawai'i does not specify a standard return window. Due to the nature of their products, candles, skincare, and body products cannot be returned or refunded once opened or used. If you received a damaged or incorrect item, you must contact us within 7 days of delivery. If items are missing from your order, you must notify us within 5 days of delivery. Items must not have been opened or used to be considered for any claim. Packaging condition rules beyond this are not specified by To Be Hawai'i. Please contact [email protected] for assistance.
Exchanges
To Be Hawai'i does not offer exchanges at this time. Because their products are handcrafted in small batches and many are made-to-order, no standard exchange policy is available. Please contact [email protected] with any questions about your order.
Non-Returnable Items
- Opened or used candles
- Opened or used skincare products
- Opened or used body care products
- Any product that has been opened or used
Return Shipping
Return shipping responsibilities and any authorization process are not specified by To Be Hawai'i. Please contact [email protected] for guidance before sending any items back.
Refunds
To Be Hawai'i reviews damage claims on a case-by-case basis for orders not protected by Route Package Protection. For damaged or incorrect items, a claim must be initiated within 7 days of delivery with your order number and photos of the item and packaging. For missing items, you must notify within 5 days of delivery. Refund timing and processing details beyond this are not specified by To Be Hawai'i. Because your purchase was made through shiftinggaia.com, all refund requests must be handled through Shifting Gaia and not directly with To Be Hawai'i. Please contact [email protected] to begin any claim.
