Issue With Your Order

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us at hello@shiftinggaia.com within 8 days of delivery.

Kindly include your order number and clear photos of the issue so we can review it promptly. Once confirmed, we will arrange a replacement or issue a refund as appropriate.

Try Before You Commit

Activist Skincare is an independent brand that formulates artisanal products in small batches with a strong focus on sustainability and waste reduction.

To ensure the products are the right fit for your skin, we highly recommend trying a Trial & Travel Kit or individual samples before purchasing full-size items. Using samples for a few weeks will help you determine compatibility before committing to a larger size.

Return Policy

Due to the brand’s small-batch production process and significant fulfillment costs, returns are limited.

Only unopened, unused, full-size products in their original condition are eligible for return.

To qualify:

• You must contact hello@shiftinggaia.com within 8 days of delivery.
• Items must be returned unopened and unused.
• Refunds will be issued minus original shipping costs (both outbound and return shipping fees) and a 15% restocking fee.
• A return shipping label will be provided upon approval.

Please note:

• Opened or used products are not eligible for return.
• Returns for general dissatisfaction, allergic reactions, or products not suiting your skin cannot be accepted.
• We encourage customers to try samples first to avoid unnecessary waste.

Samples & Trial Kits

Samples and Trial Kits are not eligible for return or refund unless they arrive damaged or are missing. If this occurs, please contact hello@shiftinggaia.com within 8 days of delivery and we will assist you.

Refill Subscription Orders

Refill Subscription orders cannot be cancelled once processed. You will receive email and text notifications prior to processing, allowing time to modify, skip, reschedule, or cancel your upcoming order.

All unworn, unaltered, and unwashed items may be returned within 28 days of the original purchase date.

Items must be returned in their original condition, with original labels and tags attached, in the original packaging, and accompanied by a copy of your packing slip.

Returned items must show no visible signs of wear or use. Jewelry, scarves, hair accessories, beauty products, and edible items are not eligible for return and are considered final sale.

Items that are discounted from their original retail price or marked as final sale at the time of purchase are not eligible for return.

If your item(s) meet the requirements above, please submit a return request using the form below. Once your request is reviewed, you will receive further instructions.

Submit your return request here:
https://shiftinggaia.com/en-us/pages/return-exchange-form

For any questions, please email hello@shiftinggaia.com.

When submitting your request, please include the following information:

• Order number
• Your name
• Item(s) being returned
• Reason for return

Our customer support team will respond within 48 hours.

Happiness Guarantee

We love our products and think you will too! But if you're not 100% satisfied with your purchase, return or exchange within 28 days, no questions asked.

Returns

We’re happy to accept returns for unused items in their original packaging within 28 days of the arrival date. The original shipping fee will be deducted from the refund. The customer is responsible for return shipping. Returns will be processed within 5 business days of receipt. If 28 days have gone by since the arrival date, unfortunately we cannot offer a refund or exchange. We recommend getting a tracking number and insurance for return items. Ananday is not responsible for the loss of items being returned. How to return: To initiate a return, email hello@shiftinggaia.com with your order number, item details, and reason for return.

Refunds

Once your return is received, we will email you to confirm it has been received. Refunds are processed within 5 business days. The credit will automatically be applied to your original method of payment.

Lost or Stolen Packages

We offer shipping protection at checkout. If your order has shipping protection and is lost or damaged, please email hello@shiftinggaia.com with your order number to start a claim. By opting out of shipping protection, Ananday is not liable for lost, damaged, or stolen packages during transit. For unprotected orders, we will follow the carrier’s claims policy to either locate your parcel or deem it lost. This process may take 6–8 weeks and is at the discretion of the carrier. If your unprotected order has GPS location or photographic evidence that it has been delivered to your property, is with a neighbor, or at a secure location, Ananday is not responsible for a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund: Check your bank account again. Contact your credit card company, as it may take time before your refund is officially posted. Contact your bank, as there may be processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at hello@shiftinggaia.com.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, email hello@shiftinggaia.com.

If you don’t love what you ordered, that’s okay. Annmarie Skin Care stands behind every product with a satisfaction-first approach, and we are happy to help you find the right fit.

If a product is not working for you or you are not fully satisfied with your purchase, you may request a return or exchange, and we will work with you to make it right. Refunds are available when applicable.

Please make sure to inspect all bottles and products as soon as they arrive, even if you ordered them as back stock.

Return & Exchange Window

• Returns and exchanges must be requested within 28 days of your delivery date.
• Items must be returned in the original packaging and condition.
• Please include your packing slip inside the return package.
• Items should be returned in the original shipping box or a similar protective box with adequate packing material to prevent damage during transit.
• Only returns sent using a return label provided through Shifting Gaia will be processed. Returns sent to an incorrect address will not be accepted.

Once your return or exchange arrives, please allow up to 5 business days for processing. You will receive a confirmation email once it has been completed.

Original shipping charges are non-refundable.

Issues With Your Order

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include a photo so we can assist you promptly.

Email: hello@shiftinggaia.com

How to Start a Return or Exchange

• All U.S. and Canadian orders:
  Submit your return or exchange request through shiftinggaia.com
• All other international orders:
  Please contact hello@shiftinggaia.com for assistance

At Shifting Gaia, we partner with Apoterra to bring you eco-conscious skincare crafted with care. Since Apoterra’s policies guide how we process exchanges, please review the details below.

Exchanges for Shipping Issues

If your Apoterra order arrives damaged, defective, or there is another issue with the shipment, contact us at hello@shiftinggaia.com with your order number and photos of the issue. We will review your request and guide you through the next steps.

Wrong Address or Lost Package

If your package is lost in transit, please email hello@shiftinggaia.com and we’ll assist in resolving the issue with Apoterra.

If an incorrect address was provided during checkout and the package becomes lost or undeliverable, you will be responsible for covering the shipping cost to have the order resent.

International Orders

For international shipments, please note that Apoterra uses USPS First Class International, which does not include full tracking outside the USA and does not offer insurance. Lost international packages cannot be reimbursed.

Customers outside of Canada are responsible for any customs duties, taxes, or import fees.

Due to the nature of our product we are unable to offer returns or refunds but we are happy to replace any item that is defective or damaged. Please email us at hello@shiftinggaia.com

Return window
Our policy lasts 13 days from the date of purchase. After 13 days, we cannot offer a refund or exchange. If something is wrong with your item, please email hello@shiftinggaia.com and we will work with BrunnaCo to find the best solution.

Return eligibility

• Item must be unused, in its original condition, and in the original packaging.
• Pack the item carefully. Items that arrive broken, damaged, squeezed, or used are not eligible for refund.
• Shipping fees are non-refundable.
• The customer is responsible for return shipping and any re-shipping fees.

Where returns ship
All shipments and returns are from and to the BrunnaCo studio address in La Jolla, California.

Non-returnable items

• Custom orders
• All sale items are final sale

Proof of purchase
A receipt or proof of purchase is required for all returns.

Partial refunds
Partial refunds may be granted, if applicable, for:

• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 13 days after delivery

Refund process
Once your return is received and inspected, we will email you to confirm approval or rejection. If approved, a refund will be issued to your original payment method. Timing depends on your bank or card issuer. If you do not see the refund after their posted timelines, contact hello@shiftinggaia.com.

Exchanges

• We replace items only if they are defective or damaged. Email hello@shiftinggaia.com within 13 days of purchase to start an exchange for the same item.
• If you would like to exchange for a different item, you are responsible for return and re-shipping fees. Any price difference will be invoiced, plus a $3 handling fee.

Before you buy
Please review each item’s description and product photos carefully before purchasing.

Order processing time
Each bag is handmade. Please allow 3–4 business days for BrunnaCo to make your item. If you need it by a certain date, tell us and we will request expedited processing when possible.

Damaged or compromised items
If your items arrive damaged or otherwise compromised, we will replace your order. You may be asked to return the damaged product or provide clear photos to help us process the claim. Contact hello@shiftinggaia.com to get started.

Not happy with your order
If you are unhappy for any other reason, email hello@shiftinggaia.com and we will work with Captain Blankenship to make it right and answer any questions.

Order edits and cancellations
We will try to edit or cancel an order on request, but changes are not guaranteed once processing has begun with Captain Blankenship’s fulfillment partner.

Note: If a physical return is required during a verified claim, the return address will be Captain Blankenship’s, not Shifting Gaia’s.

At Shifting Gaia, we partner with Cariuma to offer consciously crafted footwear. As a marketplace retailer, our exchange process follows Cariuma’s guidelines.

Return Window

Cariuma accepts returns within 58 days of receiving your order. Sneakers must be unused, return-ready, and in their original packaging. If you’re trying them on, please keep them indoors and on a clean surface to maintain eligibility.

How to Request an Exchange

If you need to exchange an item due to fit or another issue, email us at hello@shiftinggaia.com with your order details. We’ll guide you through the next steps according to Cariuma’s process.

Return Processing Time

Once your return is received by Cariuma, processing may take up to three weeks. We will notify you once the brand approves the return and confirms the next steps.

Please note that refunds issued by the brand exclude original shipping fees, duties, and taxes.

Split Orders

If your order was shipped in multiple packages, we will help coordinate the return accordingly. Email hello@shiftinggaia.com so we can assist with the correct instructions.

Non-Returnable Items

Cariuma does not accept returns or exchanges for the following:

• Accessories (including Jason Markk shoe care, shoelaces, insoles, and similar items)

These remain final sale.

We want you to feel confident shopping with us, and we’re here to help ensure you find products you love. Below is the adapted Returns and Exchanges Policy for Clover by Clove products purchased through shiftinggaia.com.

Shade Exchanges: Color Match Guarantee

If you need a different shade, our team will support a one-time exchange within the same product line. Exchanges for a completely different product are not available through Shifting Gaia.

How to request an exchange:
Email hello@shiftinggaia.com before sending anything back. Items returned without prior communication may not be accepted.

Returns: Money Back Guarantee

You may return unused or gently used items within 28 days of purchase for a refund to your original payment method. A $5 handling fee applies to each return. Refunds typically take up to 10 business days to process once completed.

How to request a return:
Contact hello@shiftinggaia.com. Once your return is approved, you’ll receive instructions on how to send back your item.

Please note:

• Returns received without prior communication may not be honored.
• Some promotional items, gifts with purchase, limited edition items, bundles, and samples may not qualify for standard returns or exchanges.
• For bundles, individual items may be returned, but the refund will reflect the discounted bundle price, minus the $5 handling fee.
• Shipping fees, shipping insurance, international taxes and duties, and carbon offset contributions are not refundable.
• We reserve the right to modify or make exceptions to these policies if necessary.

Damaged Shipments

If your item arrives damaged, we may request photos before sending a replacement.
If you purchased shipping insurance through Route at checkout, you can file a claim directly with them.

Lost or Missing Shipments

Packages may be marked as delivered before they arrive or may be mis-delivered. We recommend waiting a couple of days and checking with neighbors.

Once an order has shipped, delivery issues must be handled with the carrier directly.
If Route shipping insurance was purchased, claims can be filed with them for lost, damaged, or broken items.

We reserve the right to adjust our policies at any time if they are being misused.

We have a 5-day return policy, which means you have 1–5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please contact us at hello@shiftinggaia.com.

The buyer is responsible for all associated return shipping costs. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchange & Return Policy

We accept returns within 28 days of your purchase. If 28 days have gone by since your order, we unfortunately can’t offer you a refund or exchange. This policy helps us keep pricing fair and ensures products maintain their shelf life.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. Items must also be returned in their original packaging.

Refunds

Once your return is received and inspected, we’ll notify you. If the items are in re-saleable condition, we’ll process your refund and send confirmation. Refunds typically appear in your account within a few days.

Late or Missing Refunds

If you haven’t received your refund after the stated timeframe, please contact us at hello@shiftinggaia.com.

Sale Items

Sale items are final sale and not eligible for return.

Exchanges

We will gladly exchange a faulty or damaged item. To initiate this, please email us at hello@shiftinggaia.com. Please note that we do not cover return shipping for items exchanged for reasons other than damage or defect.

Shipping Returns

To return a product, please contact us at hello@shiftinggaia.com and we will provide the correct return address for the brand.

You are responsible for covering shipping costs when returning your item. Original shipping charges are non-refundable.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you experience any issues with the quality of a product, please reach out to us at hello@shiftinggaia.com for assistance.

These terms help us keep our prices fair and ensure customers receive only safe, unopened products. Thank you for your understanding!

Can I return or exchange a gift?

Yes. Gifts purchased through our site may be exchanged or returned as long as they are unworn and in their original packaging. To begin the exchange process, please submit a request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Exchange Policy

We are happy to exchange any unworn product that is still in its original packaging within 28 days of purchase.

• Free return postage is available for US orders
• Return postage is not provided for international orders, including Canada
• Once we receive the returned item, your replacement will be sent out

Exchanges are only accepted for products originally purchased through Shifting Gaia.

Start your exchange request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Holiday Return Policy

Any purchases made during November or December are eligible to be returned or exchanged throughout January.

• Items must be unworn and in their original packaging
• Subscription orders and digital gift cards are not eligible for return or exchange

To begin the return or exchange process, please submit your request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Return Policy

We accept returns of unworn products that are still in their original packaging within 28 days of purchase.

• Free return postage is available for US orders
• Return postage is not provided for international orders, including Canada
• Subscription orders and digital gift cards are not eligible for return

Once your return is received and approved, a refund will be issued to the original payment method.

Returns are only accepted for products originally purchased through Shifting Gaia.

Start your return request here:
https://shiftinggaia.com/en-me/pages/return-exchange-form

Dew Mighty is a small business and cannot accept returns of opened or used products. Please keep this in mind when placing your order.

If you’d like to test a product before committing to a full-size purchase, we recommend starting with our deluxe sample or checking availability in local stores.

For any return questions, please contact us at hello@shiftinggaia.com

At Dip, we stand by the quality of our products and want you to feel confident in your purchase.

Return Window
We offer returns within 28 days of delivery. To be eligible, your item must be unused, unopened, and in its original packaging. Returns are not accepted for gift cards, the Dip Shampoo Triplet, or subscription purchases.

How to Start a Return
To request a return, please email us at hello@shiftinggaia.com. If your return is approved, you will receive a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Exchanges
If you need a different item, size, or style, the quickest way is to request a return and place a new order once your return is accepted.

Damages or Incorrect Items
Please inspect your order upon delivery and contact us immediately at hello@shiftinggaia.com if your item is defective, damaged, or incorrect. Photos are very helpful in resolving these cases quickly.

Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be processed back to your original payment method. Please note that it may take time for your bank or credit card company to post the refund.

Non-Returnable Items

• Gift cards
• Dip Shampoo Triplet
• Subscription purchases

Important Notes

• Purchases must be made through shiftinggaia.com. We cannot process returns for items purchased from third-party vendors.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

60-Night Sleep Trial:

Your initial purchase of any regularly priced bedding is covered by our 60-Night Sleep Trial, giving you the opportunity for complimentary returns or exchanges. We encourage you to use and launder your bedding as you normally would for a full 60 nights. Should you find yourself less than completely satisfied, you may return the item for a full refund. Email us at hello@shiftinggaia.com

Standard Returns and Exchanges:

Items not included within the 60-Night Sleep Trial are eligible for exchange or return for store credit or refund, provided they are unused and unwashed, within 30 days of the delivery date. Please note that shipping fees are non-refundable, and returns for refunds are subject to a $10 processing fee, which will be deducted from the refund amount. Returns initiated between 30 and 60 days from the delivery date will be processed for store credit only.

Final Sale Items:

The cost of return shipping is initially covered by you. However, we balance the scales by refunding these costs along with your purchase amount once your return is processed.

We are happy to accept returns within 28 days of your order date. All garments must be returned in their original packaging with original tags and sanitary liners intact. Merchandise that appears to be worn and/or washed, has perfume or other odors present, or is not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. For sanitary reasons, face masks are not eligible for returns.

How to Make a Return

To initiate a return, email hello@shiftinggaia.com with your order number, item details, and reason for return.

Exchanges

To exchange an item for a different size, color, or style, return your item in its original packaging and indicate “store credit” in your return request email. Once received, we’ll issue you a gift card in the amount of your item, which you can use anywhere on shiftinggaia.com. Shifting Gaia gift cards never expire.

Refunds

We process all returns within 7–10 business days of receiving the item. Once your refund has been initiated, you will receive a confirmation email letting you know that your original form of payment has been credited. Refunds can only be issued to the payment method used for the original purchase. It can take up to 10 business days for funds to appear back on your credit card.

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that a product arrives damaged, you will need to contact us within 48 hours of receiving your order and let us know what the issue is. Send us an email to hello@shiftinggaia.com and include pictures of the damage and a screenshot of your order confirmation email. Once we receive your message, we will respond and make it right with a replacement of your items. If a replacement item (Limited Items, Collections, etc.) is not available, we will refund the full purchase price. Making sure you love our products and have a great customer experience is our priority! Please send us your feedback and let us know how we can improve.

Returns & Exchanges

Freedom Deodorant accepts returns within 28 days from the date you received your item. To qualify, products must be unused, in their original condition, and returned with the original packaging.

If you need assistance with an exchange, please email hello@shiftinggaia.com with your order number and product details so we can guide you through next steps.

Damaged or Defective Products

Freedom offers replacements for defective items, excluding their “Oops!” products. You have 12 days from the date of delivery to report any defects.

Please send your photos and details to hello@shiftinggaia.com so we can coordinate the replacement process.

Non-Refundable Items

Freedom Deodorant does not accept returns or exchanges for:

• “Oops!” products
• 1/2 gallon hand sanitizers

International Orders

International delivery timelines can take up to a month depending on customs and carrier service. International shipping fees are non-refundable unless the selected service includes insurance.

Once a package is processed by the carrier, transit times are outside of Freedom’s control.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping.

Return Window

Friendsheep accepts returns within 28 days of receiving your order.
For multi-packs, all items included in the pack must be returned together to remain eligible.

Items must be unused, in original condition, and returned with proof of purchase.

If you purchased a Friendsheep product through any other retailer, their return policy applies.

How to Request an Exchange

For damaged, defective, or incorrect items, email us at hello@shiftinggaia.com with your order number and photos, and we will guide you through the next steps in accordance with Friendsheep’s return guidelines.

Refund Processing

Once Friendsheep receives and inspects your return, we will notify you regarding approval or rejection.
If approved, the refund will be processed to your original payment method within 7 business days.

Return Shipping

Customers are responsible for covering return shipping costs. These costs are non-refundable.

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us at hello@shiftinggaia.com within 8 days of delivery. Include your order number and clear photos of the issue so we can review it promptly. Once confirmed, we will arrange a replacement or issue a refund as appropriate.

For other issues, please note that most essential oils and aromatherapy products that have been opened or used are not eligible for return. Customers are responsible for return shipping unless the return is due to an error on our part.

If you’re not satisfied with your Green Goo purchase, you can return it within 30 days of delivery for a refund of the product price. Shipping costs are not refunded unless the item was damaged or sent incorrectly.

Please postmark returned items within 30 days of your packing slip and use a trackable shipping method. Once received, refunds may take up to 45 days to process.

If your order arrives damaged, defective, or incorrect, contact us at hello@shiftinggaia.com with your order number and photos of the issue. We’ll work with you to arrange a replacement or refund as appropriate.

Don’t like it, get your money back!

Simple Return Policy

Enjoy hassle-free returns within 90 days of your purchase with Green Llama. Refill items? Keep them on us—no need to return but let us know that you are not happy with them and want a refund!

Ensure all non-refill items are returned in their original condition and packaging. Remember, the inclusion of your receipt or proof of purchase is essential.

Refunds Made Easy

Upon receipt, we will inspect your returned item and notify you of the refund status. Approved returns will see a refund to your original payment method, including any initial shipping costs, typically within a few days depending on your bank.

Shipping Info

The cost of return shipping is initially covered by you. However, we balance the scales by refunding these costs along with your purchase amount once your return is processed.

Your Green Return Pathway

1. 90-Day Green Grace Period: Within 90 days? Great, let’s proceed. Beyond 90 days, unfortunately, we cannot accept returns.
2. Identify Your Return: Refill item? No return necessary, but we’re open to discussing a refund. Other items? Pack them ecofriendly for return.
3. Eco-Friendly Packing: Return items in their original packaging with a receipt or proof of purchase included.
4. Initiate the Return: Cover the initial shipping, and we’ll refund this cost with your purchase amount post-inspection.

🌱 Navigating Green Returns with Green Llama

At Green Llama, we’re dedicated to a transparent and honest return process, aiming to foster a community focused on learning and making informed eco-decisions. Returns offer us a chance to refine our sustainability journey, ensuring our products align with the eco-conscious lifestyle of our community.

Your feedback is invaluable to us, helping Green Llama grow greener every day. We’re here to support your ecojourney with laughter, learning, and a deep commitment to positive change.

Let’s progress towards a more sustainable world together, embracing the journey with joy and purpose. 🌍💚🧴

We do not accept returned product at this time.

Returns are accepted up to 28 days from purchase. Returns cannot be accepted after 28 days from the date of purchase. To be eligible for a return, the item must be returned along with the original packaging. Gift cards are not eligible for return. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 business days. If you haven’t received your refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@shiftinggaia.com. We only replace items if they are defective or damaged.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and ship the item back to us. (We do not offer return labels the product is faulty).

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase or your order number.

To start a return, you can contact us at hello@shiftinggaia.com. Please note that returns will need to be sent back to an address disclosed after return is started.

We want you to be happy and will try and work with you regarding your product return. You can always contact us for any return question to hello@shiftinggaia.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

DISCLAIMER: Natural separation in our products is normal. Slight variations in consistency and color are also normal and likely to occur.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and opened and used goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shiftinggaia.com.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at hello@shiftinggaia.com. Please state the reason for returning the goods, order number, and contact details (full name, address, e-mail, and phone number).

If your return is accepted, you will need to create a shipping label and we will send instructions on how and where to send the package to. Items sent back to us without first requesting a return will not be accepted. If your return is not accepted, you will be informed about this via e-mail. Please note it may take up to 10 business days until your money is refunded to your bank account.

You can always contact us for any return or refund questions at hello@shiftinggaia.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@shiftinggaia.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Restrictions – Dangerous Goods

Some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g., nail polish, dry shampoo, and brush cleaner.

How to Return Dangerous Goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refund Policy
Jackfir offers a 28-day return policy for skincare products. This means you have 28 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How to Start a Return
To initiate a return, please email us at hello@shiftinggaia.com. Our team will guide you through the process.

Damages and Issues
Please inspect your order upon receipt. If you find the item defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items
Once the product is opened (the orifice seal is broken), we cannot accept your return. We also cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@shiftinggaia.com.

You may request an exchange for any Joplins product purchased through shiftinggaia.com. To do so, please contact us at hello@shiftinggaia.com within 58 calendar days from the date you received your order.

Before we begin the exchange process, please email us at hello@shiftinggaia.com with your order details and the reason for your request. Once received, we will review your case and guide you through the next steps in accordance with Joplins’ brand policy.

Please note that Joplins is responsible for the product until it is delivered to you. Any damage or malfunction that occurs after delivery is the responsibility of the customer or the individual who received the item.

We want you to love the products you choose. If that’s not the case, eligible Juniper Ridge products purchased from shiftinggaia.com may be returned for a full refund within 28 days of receiving your order.

To start a return, please contact us at hello@shiftinggaia.com with your order number, the item you would like to return, the reason for the return, and any helpful details.

Once the Juniper Ridge return has been received and processed by the brand, your refund will be issued to your original method of payment. Please allow up to 28 days for the brand to complete the inspection and approval process on their end. Shipping charges are refunded only if the return is the result of an error by the brand.

Please note that we are only able to process returns for Juniper Ridge products purchased through shiftinggaia.com. If you purchased an item from one of the brand’s retail partners, please contact that retailer directly for assistance.

If your Klean Kanteen order arrives damaged, defective, or you receive the wrong item, please contact us at hello@shiftinggaia.com within 8 days of delivery. Include your order number and photos of the issue so we can review it.

Once confirmed, we will arrange a replacement or issue a refund as appropriate.

For hygiene and safety reasons, opened or used items are generally not eligible for return. Customers are responsible for return shipping unless the return is due to an error on our part.

You have 12 days from the date you receive your order to initiate a return.

To be eligible, items must be in their original condition: unworn, unwashed, unused, unaltered, and in a salable state, with all tags intact and in original packaging. Proof of purchase is required. The brand reserves the right to determine whether items meet these standards. Items that are worn, washed, used, altered, soiled, marked, or carrying strong odors cannot be returned and will be sent back without a refund.

To start a return, please contact us at hello@shiftinggaia.com with your order number, the item you’d like to return, and your reason for returning. Returns must be pre-authorized before being sent back. Items returned without authorization will not be accepted.

Once your return is approved by the brand, we will provide the return instructions. A shipping and restocking fee may apply and will be deducted from your refund.

Returned items must arrive to Lacson Ravello within 30 days of the original purchase date.

Each customer is limited to two return transactions within a 30-day period for Lacson Ravello products.

For any questions, you can reach us at hello@shiftinggaia.com.

Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@shiftinggaia.com so we can resolve the issue with the brand.

Exceptions and Non-Returnable Items
The following Lacson Ravello items cannot be returned:

• Sale items
• Flash sale items
• BOGO items
• Black Friday event items
• Gift cards
• Mystery boxes
• Masks
• Fundraising tees
• Custom orders
• Any item marked as final sale

Orders shipped to Puerto Rico, U.S. territories, or international destinations are considered final sale.

Shipping and handling fees are non-refundable.

Exchanges
If you’d like a different item, please follow the return process. Once the return is accepted, you may place a new order for the item you want.

Refunds
After the brand receives and inspects your return, we’ll notify you of approval. Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.

Price Adjustments
One-time price adjustments for full-price items may be honored if requested within 7 days of purchase. Since Shifting Gaia does not process store credit or gift card adjustments, only refunds to the original payment method may apply when eligible.

Third-Party Purchases
If you purchased Lacson Ravello products from another retailer, their return policy applies. Please contact the retailer directly, as we cannot process returns for items not purchased on shiftinggaia.com.

International Orders
International orders are final sale.

Late Returns
Items received after 30 days from the original purchase date are not eligible for a refund.

Holiday Gift Returns
Gift orders placed between December 1 and December 24 may be eligible for an extended exchange period. If a return is initiated after the standard 12-day window, please contact us by January 8. Items must be unworn and in original packaging.

Here at Little Hands Hawaii, we hope you are super stoked on your order. However, if you are not completely satisfied, we offer returns for a full refund or exchanges within 12 days of receiving your order. Please note that the full refund amount will not include any additional expedited shipping charges chosen at checkout. How to start a return or exchange: Email hello@shiftinggaia.com with your order number and details.

If your Love of Earth order arrives damaged, defective, or incorrect, please contact us at hello@shiftinggaia.com within 8 days of delivery. Include your order number and photos of the issue so we can review it.

Once confirmed, we will arrange a replacement or issue a refund as appropriate.

For hygiene and safety reasons, opened or used personal care items are generally not eligible for return. Customers are responsible for return shipping unless the return is due to an error on our part.

Lunchskins accepts returns or exchanges within 30 days of delivery for unused items in original condition. To request a return or report a damaged item, please contact us at hello@shiftinggaia.com with your order number and details of the issue. We will coordinate with Lunchskins to assist you. Refunds are issued after the returned items are received and inspected. Customers may be responsible for return shipping unless the item arrived damaged or incorrect.

Returns or exchanges for Mama Suds products are reviewed on a case‑by‑case basis. If you receive a damaged or defective item, contact us at hello@shiftinggaia.com within 7 days of delivery with your order number and a photo of the issue. Eligible replacements or refunds will be issued after review. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Returns and exchanges are accepted within 30 days of delivery for unworn, unwashed items with tags and the hygiene liner still attached. Items marked Final Sale are not eligible for return or exchange. To start a return or exchange, please follow the return instructions provided by the brand or contact us at hello@shiftinggaia.com. Refunds are issued to the original payment method after the return is received and inspected.

If you’re not completely satisfied with your Malibu Apothecary purchase, returns or exchanges are accepted within 30 days of delivery. Items must be unused and in original packaging. To request a return or exchange, contact us at hello@shiftinggaia.com. Refunds will be issued after we receive and inspect the items.

We cannot accept international returns (outside the U.S.). We apologize for the inconvenience. We do not currently offer exchanges. For gift returns, please view our Gift Return policy. If your item(s) arrived damaged, or if your order never arrived, please contact us at hello@shiftinggaia.com within 8 days of the delivery or expected delivery date. Be sure to use the same email address used to place the order so we can assist you more quickly. We want you to love your Nomadix gear—but if you’re not entirely happy with your purchase, you may return an item purchased on shiftinggaia.com as long as it meets the following criteria:

Eligibility

Returns must be initiated within 28 days of delivery. For holiday purchases & returns, please read our Holiday Shipping & Return policy. For hygienic purposes, items must be unused, unwashed, and in original condition, free of odors, pet hair, or other signs of wear. Items must be returned in the original packaging (i.e., cardboard sleeves and tags). See “Important: Original Packaging Required” below. Sale items (excluding bundle packs), gift cards, and gift-with-purchase promotions are final sale and cannot be returned or exchanged. We can only accept returns for items purchased directly on shiftinggaia.com.

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags. Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

A flat fee of $12 per return label used will be deducted from your refund to cover the cost of return shipping and restocking. Original shipping fees are non-refundable. Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.

How To Return

To initiate a return, simply email us at hello@shiftinggaia.com with your order number and the item(s) you wish to return.

Returns & Exchanges

This returns policy applies to orders placed on shiftinggaia.com only. Free returns or exchanges within 58 days for USA e-commerce orders We offer free returns or exchanges within 58 days for USA e-commerce orders.* *Excludes final sale items and gift cards. We reserve the right to limit excessive or fraudulent returns, and we reserve the right to deny returns for any reason as permitted by law. Canada orders are final sale and cannot be returned. International orders cannot be returned. Wholesale orders are final sale and cannot be returned. Shipping costs are refunded on a pro-rated basis for partial returns.

How to Return or Exchange

Contact us at hello@shiftinggaia.com to request a return or exchange. Our team will review your request and send you a return shipping label. Pack the item(s) carefully and attach the return shipping label to the box. Allow several days for transit and additional time for receiving and inspection. Once approved, your refund will be processed. Please allow several days for your bank to complete processing on their end.

Damaged in Transit?

If your package or item was damaged during shipping, please initiate a return as above and email hello@shiftinggaia.com with photo evidence of the damaged packaging and item(s).

Allergic Reaction to a Product?

If you experience a reaction, discontinue use immediately and contact us at hello@shiftinggaia.com . Please provide details so we can assist you.

Other Issues with Your Order or Product?

If you encounter any other problems with your order, please contact us at hello@shiftinggaia.com with documentation or details so we can help.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and ship the item back to us. (We do not offer return labels the product is faulty).

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase or your order number.

To start a return, you can contact us at hello@shiftinggaia.com. Please note that returns will need to be sent back to an address disclosed after return is started.

We want you to be happy and will try and work with you regarding your product return. You can always contact us for any return question to hello@shiftinggaia.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

DISCLAIMER: Natural separation in our products is normal. Slight variations in consistency and color are also normal and likely to occur.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and opened and used goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shiftinggaia.com.

If your Orchid + Ash order arrives damaged, defective, or you receive the wrong item, please contact us at hello@shiftinggaia.com within 8 days of delivery. Include your order number and photos of the issue. Once confirmed, we will arrange a replacement or issue a refund.

Please note that most essential oils, fragrances, and opened products are not eligible for return. Customers are responsible for return shipping unless the return is due to an error on our part.

Please read carefully, as we cannot make exceptions to our return policy. Returns that do not meet the criteria below will not be accepted and will be sent back to you.

Eligibility for Returns and Exchanges

Return Within 12 Days
Items must be returned within 12 days of receiving your order.

Unworn, Unwashed, and Unaltered
Items must be in their original, unused condition. If not, we cannot accept the return.

Free from Pet Hair and Odors
Items must be free of pet hair, odors, stains, or any damage. If not, we cannot accept the return.

Original Tags
Items must include any original tags (if applicable) and your order number.
Please also indicate the reason for your return, as missing information may delay processing.

To initiate a return, please email hello@shiftinggaia.com with your order number.

Exchanges

If you would like to exchange an item, it must meet all return conditions listed above.
If the requested replacement item is unavailable, we will not be able to complete an exchange.

Non-Refundable Costs

Shipping Fees
Outgoing and return shipping costs are non-refundable.

Shipping Loss or Damage
We cannot be responsible for lost or damaged return shipments.
We strongly recommend using a trackable shipping service or purchasing shipping insurance.

Duties & Taxes
International duties, taxes, and customs fees cannot be refunded.
For details, please contact your local customs office.

Refunds

Once your return has been received and inspected, we will process your refund within 5 business days to the original payment method.
Shipping costs deducted by Osei Duro during the process will not be refunded.
You will receive an email confirmation once the refund is complete.

International Orders

If you have specific shipping preferences for an international order, please let us know at checkout.
Please note that Osei Duro does not cover international duties or taxes.

Lost Packages

If your package is missing or delayed, please contact the delivery provider first.
You can also email us at hello@shiftinggaia.com so we are aware, but carrier issues must be resolved directly with the carrier or with Shiptection if you purchased their protection at checkout.

Orders are shipped to the address you provide. Please double-check your address at checkout, as orders sent to incorrect addresses cannot be reshipped or refunded.

We accept returns for eligible Organic Cotton Mart products purchased through shiftinggaia.com within 28 days of receiving your order. After this period, returns and exchanges cannot be offered.

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Proof of purchase is required.

To start a return, please contact us at hello@shiftinggaia.com with your order number. Returns must be authorized before being sent back.

Return Shipping
For domestic U.S. orders, Organic Cotton Mart typically provides a prepaid return label. For international orders, customers are responsible for their own return shipping costs.

Shipping costs are non-refundable. If a refund is issued, the cost of the return shipping label may be deducted from the refund total.

If you are returning an item valued over $75, we recommend using a trackable shipping service.

Refunds
Once the brand receives and inspects your return, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method. Banks or card providers may require additional processing time.

If you have not received your refund after the standard processing time, please contact us at hello@shiftinggaia.com.

Exchanges
Organic Cotton Mart only accepts exchanges for defective or damaged items. If you need to exchange an item for the same product, contact us at hello@shiftinggaia.com. We will provide return instructions after authorization.

Organic Cotton Mart Return Address
(For vendor processing only)
3310 Bourbon St
Fredericksburg, VA 22408

Items Purchased as Gifts
Items marked as gifts at purchase follow the same return process, and refunds are issued to the original payment method of the purchaser.

Returns & Exchanges

We want you to have an amazing experience with Shiftinggaia. If for any reason you don’t love your purchase, we want to hear about it and make it right. We do not charge any restocking or return processing fees.

Return Window

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags attached. For knitwear, please remove any jewelry that could snag or pull on the yarn when trying on. We are unable to accept knitwear that has any damage due to trying on. To complete your return, we require a receipt or proof of purchase. This can be the packing slip included with your order. For all returns and refunds, please email hello@shiftinggaia.com before shipping.

Refunds

Once your return is received and inspected, we’ll notify you by email that we’ve received your item. We will also let you know if your refund is approved or rejected. If approved, your refund will be processed and automatically applied to your original method of payment within 3–5 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please: Check your bank account again. Contact your credit card company, as it may take time before your refund is officially posted. Contact your bank, since processing times can vary. If you’ve done all of this and still haven’t received your refund, please contact us at hello@shiftinggaia.com .

Shipping

Please mail your return back to us in the same packaging your order was sent in, to the address provided in your return confirmation email. We do not charge any restocking or return processing fees for accepted refunds. However, you will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

We Promise that we have the best panties out there for women everywhere! However, if you are unsatisfied with your purchase, you can send them back within 30 days for a refund or exchange for all orders placed in the USA. No returns on International orders. Panties must have original hang tags, hygiene liner, and original packaging to receive a refund or exchange. For your exchange or returns please send an email to hello@shiftinggaia.com

We want every single customer to be happy! We accept returns or exchanges within a 15 day period for any unused products for orders placed through our website. Please feel free to contact our customer service at hello@shiftinggaia.com

If you need to cancel, email hello@shiftinggaia.com right away with your order number and reason for cancellation. We will attempt to stop the order before it is processed or shipped, but once processing begins, cancellation cannot be guaranteed. If the package has already shipped, we will advise the next best steps in line with Puracy’s policy.

Rebrand Skincare does not accept returns for change of mind, but if your product arrives damaged or defective, we will make it right. Please contact us at hello@shiftinggaia.com with your order number and photos of the issue, and we’ll assist with a replacement or refund based on the situation

Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures to avoid product defects, and we encourage you to shop consciously to minimize your carbon footprint. We gladly accept returns of damaged merchandise for a full refund. We also offer store credit or an exchange for unworn, unused, and undamaged merchandise (with the original tags) purchased from our online store within 28 days from the original date of purchase, except for items marked as Final Sale.

Returns

Only damaged products are eligible for a refund. Unworn, unused, and undamaged merchandise with original tags (not marked as Final Sale) is eligible for store credit or an exchange. Final Sale items are not eligible for return or exchange. How to return: Email hello@shiftinggaia.com with your order number, shipping zip code, and details of the item(s) you wish to return.

Exchanges

All exchanges must be requested within 28 days from the original date of purchase. Eligible items must be unworn, unused, undamaged, and have original tags attached. Sale items (unless marked Final Sale) are eligible for store credit or exchange only. Final Sale items are not eligible for exchange. How to exchange: Email hello@shiftinggaia.com with your order number, shipping zip code, and details of the item(s) you wish to exchange.

Defective Products

We take great care in our design and quality control process, following a three-step inspection to ensure the best standards. Our products are crafted from natural fibers at upskilling centers, sustainably and ethically. Please note that certain textures are inherent characteristics of natural fibers and not defects. If you receive a defective product, email hello@shiftinggaia.com within 24 hours of receiving your order, and our team will assist you with the return or exchange process.

Refunds & Store Credit

Refunds for damaged items are issued to your original payment method. Store credit will appear in your Shifting Gaia account within 7 business days after the returned product arrives at our facility. Original shipping fees are non-refundable. We offer free return shipping for damaged merchandise eligible for a refund.

Return & Exchange Policy

River Organics accepts returns within 28 days of purchase. If 28 days have passed since your order, we are unfortunately unable to offer a refund or exchange.

Eligibility for Returns

• Items must be unused, unopened, and in the same condition as received.
• Products must be in their original packaging.
• A receipt or proof of purchase is required.
• Items not in original condition, damaged, or missing parts (not due to our error) are not eligible.
• Items returned after 28 days cannot be accepted.

Refunds

Once your return is received and inspected, you will be notified of approval or rejection. Approved refunds will be issued to your original payment method. Please note that original shipping fees are non-refundable, and return shipping costs will be deducted from your refund.

If you experience delays in receiving your refund after approval, please check with your bank or credit card provider, as processing times can vary. For assistance, contact us at hello@shiftinggaia.com.

Exchanges

Exchanges are only offered for defective or damaged items. If you need an exchange for the same product, contact us at hello@shiftinggaia.com. You will then be asked to ship the item to:

River Organics
801 N 4th St, Apt 501
Wilmington, North Carolina, US 28401

Shipping for Returns

Customers are responsible for return shipping costs. If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as River Organics cannot guarantee receipt of returned items.

Rustic Strength accepts returns of eligible products within 10 days of delivery if items are unused and undamaged. Customers are responsible for return shipping costs and a standard return fee may apply. Most approved returns are issued as store credit rather than refunds. To request a return or exchange, please contact us at hello@shiftinggaia.com with your order details and reason for the request. Final sale items (such as made‑to‑order or limited edition products) are not eligible for return or exchange.

We want you to be completely satisfied with your Salt & Blue purchase. If for any reason you are not happy with your order, we offer a 30-day return or exchange window from the date of delivery.

Returns

• Items can be returned within 30 days of delivery.
• Products should be returned in their original packaging whenever possible.
• Include your packing slip or order number to ensure proper processing.
• Please note: Original shipping costs are not refundable.

Exchanges

• If you’d like to exchange a product for another, please contact our support team.
• We will provide instructions for returning the original product and sending out your replacement.

Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately with a photo of the product.
• We will work quickly to resolve the issue with a replacement or refund.

Processing

• Once we receive your returned item, we will process your refund or exchange within 5 business days.
  

For any questions about returns or exchanges, please contact our support team through the Shifting Gaia support page. hello@ShiftingGaia.com

Saalt offers a 88-Day Bliss Guarantee: love your product, or we’ll work with them to make it right.

Because Saalt believes in durable products and a supportive customer experience, their return process is designed to be straightforward. Here’s how it works when purchasing Saalt products through Shifting Gaia:

Unopened Items

Unopened, unused products in their original sealed packaging may be returned within 88 days of purchase for a refund. Once the product is received and inspected, the cost of the item will be refunded to your original payment method.

Opened Items

If your product has been opened but you need a different size or absorbency, please contact us at hello@shiftinggaia.com. We’ll coordinate with Saalt to help resolve the issue on a case-by-case basis.

First-Time Underwear Purchases

If you are trying Saalt period underwear for the first time, we recommend starting with one pair before opening additional pairs. Unopened pairs are eligible for a refund.

Questions or Support

Learning to use reusable products can take time, and Saalt provides helpful resources such as tutorials and personalized guidance. If you purchased your Saalt product through Shifting Gaia and need support with a return or exchange, please reach out to hello@shiftinggaia.com.

Shipping Notes

Return shipping may be the responsibility of the customer. Original shipping fees, import duties, and taxes are non-refundable. Opened bras may be returned only if unworn, unwashed, and with original tags attached.

If you notice any defects with your Seek & Swoon item, please contact us right away at hello@shiftinggaia.com so we can help resolve the issue with the brand.

Not completely in love with your purchase? Eligible Seek & Swoon items purchased through shiftinggaia.com may be returned or exchanged within 13 days of receiving your order. Items must be unused and in their original carton packaging. Returns of used or tested items cannot be accepted.

You will be refunded the item amount once the brand receives and approves the return. Original shipping charges are not refundable, as they are paid directly to the carrier. Customers are responsible for return shipping costs unless the item is defective.

We can only process returns for Seek & Swoon products purchased through shiftinggaia.com. If your item was purchased from another retailer, please reach out to that retailer directly.

To start a return or exchange, email us at hello@shiftinggaia.com with your order number and the item you wish to return.

If you’re not completely satisfied with your Shower Candy purchase, you may request a return or exchange within30 daysof delivery for a refund or replacement, provided the items are unused and in original condition. To start a return or exchange, please contact us athello@shiftinggaia.com with your order number and details of the issue. Refunds or replacements will be processed after the returned items are received and inspected, and customers may be responsible for return shipping unless the item arrived damaged or incorrect.

If your Sunniemade order arrives damaged, defective, or incorrect, please contact us at hello@shiftinggaia.com within 8 days of delivery. Include your order number and photos of the issue so our team can review it.

Once confirmed, we will arrange a replacement or refund as appropriate. Opened or used personal care items are generally not eligible for return for hygiene and safety reasons.

Return Policy

We want you to love your Tampon Tribe products—but if something isn’t quite right, we’re here to help. We offer a 30-day return policy, on items that don't work for you, which means you have 30 days after receiving your item to request a return. We do not offer refunds if you change your mind or purchase "accidentally", so please select carefully. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. To start a return, please email us at hello@shiftinggaia.com . If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note: A $7 postage and handling fee will be deducted from your refund for all returns, except OG TAMPONS - Try Before You Buy.

Try Before You Buy: OG TAMPONS

You have 14 days to try your item, and we have added 5 days of shipping to reach you, and 7 days for you to return the items, before charges take place, 26 days in total. Charges will only occur then. At Tampon Tribe, we’re committed to sustainability and zero waste. Our return fee helps cover the cost of eco-friendly shipping materials and responsible processing—so we can continue offering clean, safe, and plastic-free period care while minimizing our environmental impact. Items sent back without first requesting a return will not be accepted. Still have questions? We're happy to help—just reach out at hello@shifitnggaia.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We offer free exchanges on all Ashers Period Undies! Simply email us at hello@shifitinggaia.com, state your order number and the new size/style/color that you would like in exchange. We will email you a return label, and as soon as your return is received, unworn and with tags, we will ship you your new pair!

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Window

Terra Thread accepts returns of unused products in new condition (clean, with all hang tags attached) within 12 days from the date you received your order.
Returns postmarked after 12 days are not eligible.

Please ensure your order number is included in the return package to avoid delays.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Apparel (t-shirts and hoodies)

Return Shipping

Customers are responsible for covering the cost of return shipping.

Once you send the item back, please email hello@shiftinggaia.com with:

• Your order number
• The tracking number for the returned item
• The reason for the return

We will coordinate the process with Terra Thread.

Refund Processing

After Terra Thread receives and inspects your returned product, your refund will be issued to your original method of payment. Refunds typically process within one week after receipt.

Return Address

Please ship your return to the brand’s return location:

Terra Thread
41636 Enterprise Circle North
Suite D
Temecula, CA 92590

The Checkroom accepts returns on unworn merchandise within 28 days of the date your order arrives.

Original shipping costs are non-refundable. A free return shipping label will be provided for approved returns or exchanges.

The Checkroom does not accept returns or exchanges for items purchased from retailers other than shiftinggaia.com.

To request a return or exchange, please email hello@shiftinggaia.com with your order number and request details. Once approved, a free return shipping label will be emailed to you (US orders only). Please use the original box and packaging whenever possible.

All returned merchandise must be received by The Checkroom in its original condition, unworn, unwashed, undamaged, and unaltered.

Once your return is received and inspected, you will be notified via email. If approved, a refund will be issued to your original method of payment within 5 business days, excluding original shipping costs.

Returns and Exchanges

We want you to have the best period ever and are so thankful you chose to flow with us.

Due to the nature of our product, we do not accept returns.

We do accept size and style exchanges if an item has NOT been opened, worn, or washed.

Within 28 days of delivery, you may exchange for another size or style.

Items must be clean, unworn, and unopened. If the items are dirty, used, or opened, we will refuse the exchange and return them back to you at your cost.

If you ordered multiple pairs of underwear, we kindly ask that you open, wash, and wear one pair only.

If you need to exchange an item, the quickest way to process your request is by emailing us at hello@shiftinggaia.com.

Discounted items are final sale, meaning no exchanges or refunds can be accommodated. No exceptions.

After 28 days, a purchase/return is no longer eligible for an exchange.

Shifting Gaia is not responsible for any shipping charges that may occur from a return.

Return Address:
The Period Company
ORDER NO.
2875 N. Lamb Blvd Ste #2
Las Vegas, NV, 89115

Once we receive a package, the exchange will be processed within 15 business days. You will be notified via the same email used to purchase the order. Please note that shipping delays are out of our control and may affect processing times.

Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx, or UPS.

Shifting Gaia is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Without proof of receipt and delivery, we cannot process your exchange.

Damaged / Defective / Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team by emailing hello@shiftinggaia.com. Once we receive your request, we will be in contact with you to address and resolve the issue.

International Returns

All international sales are final.

Shifting Gaia is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to us, we will not refund the shipping and you will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx, or UPS.

Questions?

We're here to help. Send us an email at hello@shiftinggaia.com

We encourage you to reach out with any questions before placing an order, as thoughtful purchasing helps reduce unnecessary environmental impact.

Return Window

You may request a return within 28 days of receiving your order.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition you received it
• Unworn or unused
• With original tags
• In its original packaging
• Accompanied by your order number or proof of purchase

To initiate a return, please email hello@shiftinggaia.com.
Items sent without requesting a return first will not be accepted.

If your return is approved, we will send you a prepaid return label and instructions on where to send your package. You must ship the item back within 7 days of receiving the label.

Refunds

Your refund will be issued to your original payment method once the return has been received and inspected, typically within 1 to 3 business days.
A $10 return shipping fee will be deducted from the refund amount.

For any questions, you can always reach us at hello@shiftinggaia.com.

Exceptions

We cannot accept returns on:

• Sale items
• Gift cards

Damages or Issues

Please inspect your order upon arrival and contact us immediately at hello@shiftinggaia.com if an item is defective, damaged, or incorrect so we can review the issue and assist accordingly.

At Shifting Gaia, we want you to be completely satisfied with your purchase, but we understand that sometimes things don't work out. If for any reason you are not fully happy with your products, please email us at hello@shiftinggaia.com within 28 days of receiving your order, and we'll do our best to assist you.

Please note that refills or subscription shipments after your first order are not eligible for return, refund, or cancellation after they have been charged. Additionally, toothbrushes and floss are not eligible for return.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Original shipping charges are non-refundable, and return shipping is at the expense of the customer. We recommend using a shipping method that provides tracking and insurance to prevent delays and ensure safe delivery. Please include your name and order number in the package.

Requests for refunds must be received within 28 days of the original shipment date. We do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. Bulk orders or orders over $80 may be ineligible for return, but will be evaluated on a case-by-case basis.

All sales are final.

You have 12 calendar days from the date you receive your item to request a return. To qualify, the product must be unused, in as-new condition, and in its original packaging. Please keep your proof of purchase.

If you’d like to initiate a return or exchange, reach out to us at hello@shiftinggaia.com with your order details.

Refunds

Once the item is returned to UpCircle and inspected, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method.

Return Shipping

You are responsible for covering the shipping costs to return your item. Shipping fees are non-refundable.

If an order is returned to UpCircle due to any of the following:

• Incomplete or inaccessible address
• Addressee unavailable
• Parcel not collected

You may request a refund or choose to have the item resent. In both cases, a 10 USD postage and handling fee will apply to cover shipping and administrative costs.

Order Issues

If there’s anything wrong with your order, please contact us within 12 calendar days from the date of receiving your item at hello@shiftinggaia.com. Issues reported after this window cannot be reviewed.

At Shifting Gaia, we want you to love your Vottera pieces. If something isn’t quite right, we’re here to help.

Eligibility for Returns

Unused items in new condition may be returned within 12 days of receiving your order.

To qualify for a return, items must be:

• Unworn and unused
• Clean and in new condition
• With original hang tags attached
• Free of spots, stains, odors, or pet hair

How to Request a Return

To initiate a return, please email hello@shiftinggaia.com with your order number within 12 days of delivery.

Once your request is reviewed and approved, a return shipping label will be sent to you by email.

Refunds

Once your return is received and inspected, your refund will be processed within approximately one week and issued back to your original payment method.

Please note:

• A $10 return label fee will be deducted from your refund to cover return shipping and restocking costs.
• At this time, exchanges are not available.

A Note on Conscious Shopping

Returns contribute to additional transportation and carbon emissions. As a community built around conscious living, we encourage thoughtful and intentional purchasing decisions to help reduce waste and environmental impact.

If you have any questions before purchasing, feel free to contact us at hello@shiftinggaia.com and we’ll be happy to assist you.

We have a 28-day return policy for eligible Waste Free Celebrations products purchased through shiftinggaia.com. You have 28 days from receiving your item to request a return. A small restocking fee may apply depending on the brand’s requirements.

To be eligible for a return, items must be in the same condition as received, unused, with tags attached, and in their original packaging. Proof of purchase is required.

To start a return, please contact us at hello@shiftinggaia.com. Return shipping is the responsibility of the customer unless the item is defective. Items sent back without requesting a return first will not be accepted by the brand.

Damages or defective items
Please inspect your order upon arrival and contact us right away at hello@shiftinggaia.com if an item is defective, damaged, or incorrect. We will coordinate with Waste Free Celebrations to resolve the issue.

Exceptions and non-returnable items
The following items cannot be returned:

• Custom or personalised products
• Hazardous materials
• Flammable liquids or gases
• Sale items
• Gift cards

Refunds do not apply to issues arising from failure to read or follow product usage or care instructions.

Exchanges
If you would like a different item, please submit a return request. Once the return is accepted, you may place a new order for the item you want.

Refunds
Once the brand receives and inspects your return, we will notify you of approval. If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to complete the processing on their end.

Yoloha Yoga stands behind its products and offers an easy 28-day return policy from the date you receive your order.

Return shipping is free for U.S. orders, excluding Alaska, Hawaii, and U.S. territories. Please note that original outbound shipping costs are non-refundable.

Packaging Requirements

To be eligible for a return, items must be shipped back in their original packaging. Returns sent in alternate packaging may incur a $10 fee, which will be deducted from the refund.

Inspect Upon Arrival

Please inspect your order as soon as it arrives. Any shipping errors, damages, or defects must be reported within 8 days of delivery.

Damaged, Defective, or Lost Items

If your order arrives damaged, defective, or with shipping issues, contact hello@shiftinggaia.com as soon as possible and include photos along with a brief description so the issue can be reviewed.

International Returns

For orders outside the U.S., return shipping costs will be deducted from the refund. Customers are responsible for any applicable duties and taxes. If additional taxes or fees are charged upon return delivery and refused, the return will be sent back to the customer.

Return Policy Details

• Returned items must be free from damage, dirt, or marks.
• Yoga mats that are improperly packaged for return, including folded or creased mats, may be subject to partial refunds.
• Final sale items, gift cards, try-before-you-buy orders, yoga mat cleaners, and grip sprays are not eligible for return.
• Free return shipping does not apply to oversized or heavy items, including Cork Bolsters, Cork Floor Mats, Nomad XL Yoga Mats, Unity XL Yoga Mats, and Unity Pro 84" Mats.
• Once your return is received and inspected, you will be notified. Approved refunds are issued to the original payment method. Please allow time for your bank to process the refund.

How to Start a Return

If your order was placed within the return window, you can start a return by submitting a request through shiftinggaia.com. Once approved, you will receive an email with return instructions and a shipping label.

Items sent back without first requesting a return will not be accepted.

ZeroWasteStore follows a Green First return policy designed to reduce the waste and emissions created by returns. In the United States alone, returned products generate over 4 billion pounds of landfill waste, consume 1.6 billion gallons of diesel fuel, and release more than 15 million metric tons of CO2 each year.

Because of this, ZeroWasteStore is highly selective about the items it offers, ensuring that customers receive sustainable products of the highest quality. We encourage you to review product details and customer feedback before purchasing, and to share your own experiences to support other conscious shoppers.

If you experience an issue with a ZeroWasteStore product purchased through Shifting Gaia, please contact us at hello@shiftinggaia.com. We will work with ZeroWasteStore to address your concern on a case-by-case basis.